Information Technology Project Manager

Title: IT Relationship Manager (Contract)- Job#5261 Location: Augusta, ME Logistics: Onsite at least 3-days per week; needs will vary. *This is a relationship building role, face-to-face interaction is essential; fully remote is not an option Job Description: Our client has an immediate opening for an IT Relationship Manager . This person will work with state agencies with all technology requirements. This position will be expected to ensure excellent customer service while building and maintaining strong relationships with assigned agencies. This position works across all IT departments to help ensure agency business needs are met. This position will also ensure agencies are sufficiently informed of IT business practices and will bring appropriate teams together to solve IT challenges. Additionally, this position will help facilitate IT projects, upgrades, and enhancements within the enterprise. Responsibilities Function as Agency IT Account Representative Know business/ Agency mission Create business relationships with key business leaders within Agencies Understand/monitor the quality, effectiveness and sustainability of all IT services provided in support of the agencies' mission Participate and consult in the preparation of Agencies' IT budgets Identify critical business applications along with agency service expectations of those applications (assist with Business Impact Analysis of agencies' applications) Work across the department to ensure business needs are being met Raise awareness of common IT business solutions Work collaboratively with other department resources to identify common business solutions A thorough understanding of emotional intelligence and empathy. It is important we anticipate and meet the technological needs as well as the emotional needs of our Agency partners. Ability to handle difficult situations while maintaining positive relationships. Ability to demonstrate our core values with every customer interaction. A strong understanding and ability to assist agencies with biennial budget preparation. Prior experience/understanding of billing and procurement processes. Required 4-year college degree and/or equivalent years of direct leadership experience in technology/business with evidence of teambuilding. Fully understand all aspects of IT for enterprise groups Relationship management Exceptional written and verbal communication skills Knowledge of current IT tools and best practices as well as emerging information technology including client computing, networking, telecommunications platforms, operating systems, integration, and information security. Strong communication skills will be required with the ability to communicate complex technology terms into business understanding. Highly effective verbal and written communication skills are a must. Knowledge of governance, policies, and processes of budgeting. An understanding of information technology systems and equipment to facilitate and assist with agency information technology requests while providing excellent customer service. About Delphi-US Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

Created: 2024-11-05