Technical Systems Analyst

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology practice, seeking a motivated Technical Systems Analyst to join our team. The role is a significant position that involves partnering with our teams, customers and other stakeholders to develop and implement solutions in a complex, highly dynamic environment. You are a team player and can embrace ambiguity to translate client requirements using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. You are a strategic problem-solver that has a willingness to learn and grow with our team and be part of our client's digital transformation journey. At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven project managers, business analysts, data experts, strategists, and technologists to build agile solutions that meet our clients' changing needs. Responsibilities: Client Engagement: Develop and maintain strong relationships with clients, acting as their primary technical point of contact. Lead client workshops and meetings to gather requirements, analyze business processes, and identify pain points. Effectively communicate technical concepts and solutions to both technical and non-technical audiences. Manage client expectations and ensure project deliverables are aligned with client needs. Solution Design and Delivery: Design and architect solutions that leverage Appian, Salesforce, and MuleSoft technologies to address client business challenges. Create detailed solution architectures, including process flows, data models, and integration diagrams. Develop level of effort (LOE) estimates for new project requests and change orders. Collaborate with internal technical teams to ensure successful solution implementation. Provide technical guidance and support to clients throughout the project lifecycle. Issue Resolution: Proactively identify and resolve technical issues that may arise during project implementation or ongoing support. Troubleshoot and debug complex technical problems. Work with product vendors and support teams to escalate and resolve issues as needed. Thought Leadership: Stay abreast of industry trends and emerging technologies, particularly in the areas of Appian, Salesforce, and MuleSoft. Contribute to the development of best practices and knowledge sharing within the organization. What you must have: Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of experience in a client-facing solutions architect role. 3+ years of experience with enterprise architecture principles and best practices. 3+ years of experience with Appian, Salesforce, and MuleSoft technologies. What we'd like you to have: Experience with other integration platforms and cloud technologies is a plus. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Ability to travel to client sites as needed. What you'll love about working here: Generous vacation and retirement plans Flexible work location Diverse workforce that values equality and inclusion Ongoing training and development opportunities Participation in charity initiatives Employee support program Comprehensive health benefits Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process. Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $76,848.00 - $130,642.00 Nationwide Remote Office (US99)

Created: 2024-11-05