CVS Health - 2700 Northeast Expressway [Customer Service Representative] As a Representative at CVS, you'll: Address the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issue; Manage complaints, suggestions, and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases, and telephone; Follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in Immediately >>