Manager, Training & Development

POSITION: Manager, Training & Development REPORTS TO: Vice President, Training & Development FLSA: Exempt LOCATION: New York, NY (hybrid) REVISED: 8.1.24 Welcome to Kering Beaut - Established in 2023, Kering Beaut aims to create value for the Group and its Houses. In June 2023, Kering Beaut announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic Aventus. This acquisition represents a major step for Kering Beaut. It perfectly complements Kering's existing portfolio, and immediately gives Kering Beaut a significant presence. Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Why Work With Us? We care about our team members, and we offer a competitive salary of $90K+ (DOE) , benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more! OVERVIEW: This position is responsible for driving the Training and Development strategies. This person serves as a Training and Development partner for the NYO and Field Sales Team. This role is responsible for developing content and innovatively resolving Training gaps for our brands, meeting both internal and external client needs, while influencing key stakeholders to drive buy-in and alignment between departments. CORE RESPONSIBILITIES STRATEGY Works with the VP and Head of Training and Development to develop, execute and support Training and Development strategies for all Kering Beaute Americas brands. Innovatively develops, organizes, and models product launch training, driving knowledge transfer, passion for the brand, and excellence in brand representation. Supports consistent review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement. EDUCATION Creates and maintains T&D materials (concept to execution) including product knowledge, brand history, and brand selling ceremony. Develops ongoing tools to assess training opportunities to improve sales performance and goal attainment, always staying on brand. Develops effective training tools always with end user and brand standards. Supports NYC office trainings including brand and new product launch trainings. CUSTOMER FOCUS Consistently focuses on meeting internal and external customer expectations. Drives the branded Customer Experience standards in all areas. Makes the Customer Experience a part of all training development and execution. Fosters new ways to improve our customer experience at counters and in Boutiques. PROJECT MANAGEMENT Utilizes company Project Management system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completion. Maintains and ideates strategies for The Creed Academy, the Creed digital learning platform, to consistently increase effective mobile knowledge transfer to all Creed team members. Clearly organizes, communicates, and drives each product to timely and successful completion. COLLABORATION Collaborates cross-functionally, ensuring a consistent message. Builds strong relationships with all NYO and Field partners, to positively influence others and ensure T&D is positively represented in brand representation. Collaborates with all business partners to maintain and build on product knowledge and Customer Experience protocol in retail channel. FACILIATIATION SKILLS Effective in a variety of settings and able to flex midstream if needed Actively participates in National Sales Meetings, Sales Leadership Conference, Launch Seminars, NYO learning sessions, and other meetings to drive high performance results DEVELOPING OTHERS Utilizes company development tools to drive higher levels of performance in self and others Uses development as the baseline for all training Travels up to 20% in-market to ensure message consistency and uncover best practices/key learnings CULTURE Embodies the firm's vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture Seeks to promote and cultivate the company and brand awareness with external partners CORE REQUIREMENTS Bachelor's Degree required 3-5 years relevant experience Experience working in Training in the Beauty and/or Luxury industry required (Experience in fragrance preferred) Full understanding of effective education and training program practices with knowledge of competitive products/markets along with best sales practices Previous ownership and development of effective training programs required, and creation of e-learning modules preferred Excellent communication skills required Ability to travel extensively Technically proficient, including Microsoft Word, Excel, Power Point and Outlook Innovative and strategic thinker, with a creative approach to business Excellent writing, communication/presentation, interpersonal and customer service skills Strong attention to detail, organizational skills, and follow-up Team player who excels in collaborative work and thinking Maintains a professional and confident demeanor, and exhibits patience when faced with reluctance Ability to analyze the business and identify new functional growth opportunities Good influencing skills with a strong negotiating acumen with clients Possesses leadership qualities and the ability to manage + motivate the team Skilled at successfully organizing, prioritizing and managing multiple projects Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change Comfortable working with a small team and willing to take on new challenges/opportunities as they arise

Created: 2024-11-05