Technical Account Manager, Post-Sales - SME

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer's satisfaction. The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services. The Technical Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Technical Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction. Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective. Qualifications: Ideal candidate will come from a security and systems/networking background. General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions 2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc. Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc. Must possess an excellent work ethic with a "make it happen" attitude. Excellent written and verbal communication skills. Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc. ******************************************************** Annual Salary Guidelines: $90,000 - $115,000 [OTE] Qualys is an Equal Opportunity Employer, please see our EEO policy. Qualys is committed to building an environment characterized by respect for the individual where cultural and ethnic diversity are blended by teamwork into a harmonious work force. Because of this we are firmly committed to equal employment opportunity for all employees. All qualified applicants shall receive consideration that is free of discrimination or harassment on the grounds of race, color, national origin, ancestry, medical condition, religious creed (including religious dress and grooming practices), marital status, registered domestic partner status, sex, sexual orientation, gender identity and expression, genetic characteristics and information, age, veteran status, or any other protected characteristic. This applies equally to individuals with a physical or mental disability or medical condition. Qualys offers reasonable accommodations to qualified individuals with physical or mental disabilities to the extent the accommodation will enable them to perform the essential functions of the job and will not create an undue hardship. Further information relating to reasonable accommodations is available from the Human Resources Department. If you request assistance or accommodations, please contact us at

Created: 2024-11-05