IT Operations Analyst

IT Operations Analyst Location US-VA-Ft. Belvoir Job ID Overview Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are seeking an IT Operations Analyst to work in a collaborative and innovative environment supporting our Army Geospatial Center (AGC) program in Fort Belvoir, VA. Essential Functions and Job Responsibilities The successful candidate will be supporting the government Operations Manager for the IT group at a classified government facility. Duties will include: Monitor environmental aspects of server rooms including proper heating, cooling, ventilation, lighting, and space management; coordinate with Facilities as needed. Support hardware allocation planning and space management ensuring that all items entering the server rooms have an approved elevation drawing depicting their designated location. Develop, maintain, and update detailed report on used and available space in the closet and individual racks for future expansion planning. Work closely with SMEs as well as the Logistics Specialist to ensure that all inventory movement, tracking, and equipment storage and excess artifacts are up-to-date and correct; manage and maintain hand holder receipts as needed. Develop and implement lifecycle management plan for all IT equipment. Maintain configuration control documentation (e.g. floor plans, patch panels, rack elevation diagrams, physical and logical network connectivity, et al) in Server Rooms. Ensure network cabling is planned, executed, documented, managed, and maintained IAW applicable security requirements for proper delineation of network classification. Ensure all closets and rack spaces are controlled IAW organization SOPs down to ensuring all fiber and Cat 5/6 cables are neatly stored and tangle free. Develop, implement, and maintain processes/workflow and SOPs for organization's IT operations. Coordinate all operations support processes and procedures directly with the appropriate SMEs to maintain accurate documentation, standard operating procedures, and drawings for customer. Implement and make recommendations for improving support processes and procedures. Work closely with IT Logistics and requisite SMEs to develop efficient processes for moves, adds, and changes. Work with SMEs to identify and create inventory list of core IT Operations documentation and SOPs, authors, dates, and directory/file locations; update, maintain and manage list. Create, manage, and maintain document repository (SharePoint, share drives, MSTs) for multiple classified networks respectively, creating consistent directory/file structure and naming conventions in each network. Maintain and track hardware and software warranties. Support the Government COMSEC Custodian for IT/IS support, to include providing two-person control and serving as an alternate POC for COMSEC between government facilities. Coordinate with IT Logistics and other requisite technicians for equipment disposal; update TSP, drawings, and other related documentation to reflect equipment disposal. Minimum Requirements U.S. Citizenship Active TS/SCI Security Clearance. 4+ years' experience in the Information Technology field. BA or BS degree in Information Technology or similar discipline. Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently. Demonstrated ability to multi-task effectively under pressure with the ability to frequently re-assess priorities for multiple tasks or projects. Strong time management and resource management capabilities. Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing , or by dialing .

Created: 2024-11-05