Human Resources Manager at The Ritz-Carlton, Chicago

Sage Hospitality Group - Human Resources Manager at The Ritz-Carlton, Chicago Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. The Ladies & Gentlemen in Human Resources are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life. Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values. Ensure prompt and appropriate response to conflict management. Evaluate and support proper staffing levels and positions to ensure the success of the hotel. Coordinate, administer and report on various human resource programs, systems, and procedures to aid in the attraction, retention, and motivation of employees in accordance with policies, procedures, and government laws and regulations while promoting a safe, fair, positive work environment. The position is responsible for recruiting and hiring primarily hourly employees and daily administration of various salary, benefit, government, and employee relations programs. Recommends and implements procedural/process changes. Responsibilities Recruit, screen, interview, perform reference checks and coordinate department interviews for hourly candidates while maintaining the applicant flow logs to ensure quality hires and compliance with federal, state, and local laws and regulations. Position the hotel as the 'preferred employer' in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow. Coordinate and conduct associate orientation to introduce the associate to the hotel/company and ensure the appropriate information is disseminated and the appropriate forms are completed and processed. Communicate, educate and administer the associate benefit program in a timely, accurate manner. Assist in the development, coordination, and implementation of various associate relations programs and events to ensure consistent administration and reduction of turnover. Provide open communications and promote a positive and pro-employee work environment. Bring all sensitive associate related information to the attention of the DHR in all instances to limit liability. Prepare/monitor Payroll Action Forms & input/update UKG new hires, terms, and daily changes to ensure accurate, up-to-date information is available for payroll and management. Process forms and respond to inquiries regarding verification of employment, wages, unemployment compensation, and worker's compensation claims. Maintain employee records, files and the human resource office systems. Audit Fair Work Week and Attendance for compliance. Partner with managers on disciplinary action and review documentation prior to administration. Compile various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Qualifications Education/Formal Training Four-year college degree or equivalent/education experience. Experience Experience is required with this company or other organization(s) for one to two years in hotel, human resources or related position. Knowledge/Skills Must have moderate PC knowledge, Microsoft Office, minimum typing speed of 45 wpm. Ability to write and communicate professionally, bilingual fluency a plus. Must be hospitality oriented, and possess the ability to complete multiple tasks simultaneously. May require supervision/management skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying -5% annually requires moving of supplies, files, transporting training materials, lifting binders on a regular basis. Bending/kneeling -5% daily would require entering lower drawers of filing cabinets that require bending, as needed to remove debris from floor to maintain a safe work area. Mobility -30% of day spent around the hotel maintaining employee relations, accessing copier, fax, maneuvering around the busy HR office. Continuous standing -only when conducting training usually 4 hour maximum -average once a month. Excellent hearing required to hear employee concerns, conduct interviews, phone work. Excellent vision required to review documentation, judge appearance, read applications, file records. Excellent speech communication skills required to conduct interviews, counseling sessions, phone work. Excellent comprehension and literacy required to review and prepare documentation. #J-18808-Ljbffr

Created: 2024-11-05