Technical Support Engineer

[Full Time] Technical Support Engineer at Aviator (United States) Technical Support Engineer Aviator United States Date Posted: 05 Jan, 2023 Work Location: San Francisco, United States Salary Offered: $75000 "” $yearly Job Type: Full Time Experience Required: No experience required Remote Work: Yes Vacancies: 1 available About us We are an early stage YC-backed startup building developer tools for high growth companies. The founders are ex-Googlers with background building engineering teams at several fast-growing silicon valley startups. Our customers include high growth companies such as Slack, Square, Benchling, and Figma. About the role We are looking for a Technical Support Engineer to support our growing base of enterprise customers. You will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, and creating knowledge base articles. What you will do Full-stack troubleshooting of the entire Aviator platform Provide best practice design, installation, and configuration expertise to enterprise customers Communicate technical matters to customers both orally and in writing Own customer issues from creation to resolution Collaborate with Engineering and Product teams to test new products and identify bugs Write technical knowledge base articles and whitepapers Staying up to date on the latest products and industry technologies Build tools and processes that will scale We're looking for someone who has: Strong fundamentals of engineering tools - git, CI/CD, GitHub Actions, CircleCI Ability to communicate complex technical matters both orally and in writing Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment Experience working independently in less structured environment Demonstrated problem-solving skills and attention to detail Previous experience building internal engineering tools a plus Some working knowledge of Python is a plus Why you should join us Have an impact from day 1. You will be working very closely with the customers everyday Solve your own problems, as a software engineer, you get to solve problems that you face everyday Own the product - drive the product vision, participate in building the early team and work closely with the users Benefits Unlimited vacation policy Remote work setup - work from anywhere About Aviator Company Size: 6 - 10 People Year Founded: 2021 Country: United States Company Status: Actively Hiring #J-18808-Ljbffr

Created: 2024-11-05