ServiceNow Platform Architect

Work where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. _Position Summary:_ The Architect should have an overall understanding of the ServiceNow platform modules, risks, and integration possibilities. The Architect is responsible for mentoring the team in solution design, development, and support of the platform. The Architect will also collaborate with business stakeholders throughout the organization to assess and determine how the platform can be levered to increase efficiencies, transform business processes and drive technology enablement. _Position Responsibilities:_ Key Areas of Responsibility 1. Mentorship a. Mentor the ServiceNow Platform team comprised of developers, administrators and analysts b. Provide technical guidance and mentorship to development teams, ensuring industry best practices 2. ServiceNow Platform a. Understands how to convert existing workflows into the ServiceNow standards b. Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features c. Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects d. Manage integrations with external systems via APIs, REST, SOAP, and other methods e. Manage multiple initiatives and workstreams simultaneously f. Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes. g. Develop UI changes within the platform h. Relevant modules include, but not limited to: ITSM (incident, change, problem, service request), CMDB, Discovery, Service Mapping, HAM, SPM, HRSD, Onboarding, Employee Service Center, Knowledge Management, Virtual Agent, HR Agent/SOW Workspace, Reports/dashboards and AI search. 3. Maintains governance in accordance with product and service owners. a. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. b. Maintains compliance with system policies regarding sensitive data. _Working Relationships_ Job Title of Individual(s) Reports To: ITS ServiceNow Platform Director # In-Direct Reports: 3 Nature of Supervision: Mentoring on the ServiceNow platform to the ServiceNow Platform Analysts/Developers. Internal: HHC Staff, IT Technical, Application and Security Teams External: Vendors * *Education · Bachelor's degree in Information Systems, HealthCare Management, Business Administration, or related field. Extensive experience may substitute for education. Experience · Minimum: Five (5) years' progressive experience on the ServiceNow Platform · Preferred: Five (5) or more years' progressive experience on the ServiceNow Platform Licensure, Certification, Registration · Minimum: ITIL, CSA, At least one CIS · Preferred:ITIL, CSA, CAD, CIS-ITSM, CIS-HR Knowledge, Skills and Ability Requirements: · ITL and SDLC, · CMDB data models, · CDSM, · HTML, CSS, and JavaScript, · APIs such as REST & SOAP, · Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, · Ability to read and understand oral and written instructions, and effectively communicate information, · Strong analytical and problem-solving ability _ We take great care of careers._ With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is yourmoment. Job: Information Technology* *Organization: Hartford HealthCare Corp. *Title: * ServiceNow Platform Architect Location: Connecticut-Farmington-9 Farm Springs Rd Farmington (10566) Requisition ID:

Created: 2024-11-05