Support Specialist

Job Title: Support Specialist Location: Easley, SC Department: Information Technology Reports To: VP of IT Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care. Key Responsibilities: IT Equipment Installation and Setup: Install and configure laptops, desktops, printers, phones, and other IT equipment for staff use.Set up and maintain servers, routers, switches, and firewalls. Maintenance and Repair: Perform routine maintenance on IT equipment to ensure optimal performance. Diagnose and repair hardware and software issues promptly. Upgrade and replace hardware components as necessary. Technical Support: Provide first and second-level technical support and assistance to hospice staff for all IT-related issues. Troubleshoot and resolve problems with software, hardware, and network connectivity. Assist with user training on IT systems, software, and best practices. Network Administration: Monitor and maintain network infrastructure, including routers, switches, and firewalls. Ensure network security and compliance with IT policies. Assist with network troubleshooting and optimization. System Administration: Manage and maintain user accounts, permissions, and access rights. Ensure proper configuration and deployment of IT systems and applications. Support and maintain IT infrastructure for both on-site and remote staff. Orientation and Staff Training: Conduct IT orientation sessions for new hires to familiarize them with the organization's technology systems and protocols. Develop and deliver ongoing training programs for staff to ensure they are proficient with IT systems and tools. Create and update training materials, user guides, and documentation to support staff education. Documentation and Reporting: Maintain accurate records of IT installations, maintenance, and repairs. Document and report any recurring issues or major repairs to the VP of IT. Ensure compliance with IT policies and regulatory standards. Qualifications: Associate's degree in Information Technology or related field; or equivalent technical trainingcertification. Previous experience in IT support or related roles. Strong technical, troubleshooting, and analytical skills.Experience with hardware and software maintenance. Knowledge of network and system administration. Excellent communication skills and ability to train users. Valid driver's license and reliable transportation. Physical Requirements: Ability to lift and carry up to 50 pounds. Frequent standing, walking, and bending. Ability to travel to different hospice locations as needed. Work Schedule: Monday through Friday, with occasional on-call duties as needed. Benefits: Competitive salary 401(k) plan Health, dental, and vision insurance Paid time off and holidays Continuing education opportunities  

Created: 2024-11-05