Care Engagement Specialist 3

Job Position: Care Engagement Specialist 3Location: Chicago, IL 60601Pay Rate: $21.00hrShift: M-F, 11 AM to 7 PM CST - 40 hours each week (may be scheduled on a weekend)Summary: Care Engagement is responsible for supporting the organization's goals of obtaining health needs screenings, scheduling preventive service appointments and educating members on plan benefits and services. Provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.Job Responsibilities:Make outbound or receive inbound calls from members to schedule doctor appointments, assist members that need to complete Health Needs.Screenings or make payments to become eligible for enhanced benefits.Assist members to take advantage of additional benefits available by educating members on enhanced services that are available and recommending preferred providers.Educate members on utilization of Emergency Departments in non-emergent conditions and the impact to their benefits.Identify and overcome barriers in order for members to complete needed health screenings, obtain needed services or make payments to secure enhanced benefits.Review member profiles prior to outreach to identify opportunities for members to become eligible for additional benefits.Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.Review and analyze data for call reports, make necessary adjustments in order to obtain information.Act as a secondary resource for the Member Services or Provider Services call centers.EducationExperience:Required High School diploma or equivalent.2+ years' experience in member service or healthcare related experience.#INDLP(Indeed)AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.

Created: 2024-11-05