IT - Service - Associate Lab Computing Analyst

OVERNIGHT SHIFTPay: $25/hour Seeking:1-3 years of experience in corporate environment at an enterprise level.Must have experience in Hardware troubleshooting and current IT technologiesSome software troubleshooting experience is preferred.Basic Qualifications:•Associate degree in Computer Science or technology industry experienceOR•1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systemsPreferred Qualifications:•Experience with scientific instrumentation - will train •Experience in Life Science environment - will train Responsibilities:•Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation•Implements customer specified benchtop computing design and processes•Administers and assures connectivity of customer's Windows based platform•Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications•Manage On-boarding, retirement and relocation of equipment•Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.•Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner•Ensures adherence to client's corporate policies through periodic reporting and compliance programs•Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues•Follow documented procedures, policies, troubleshooting and best practices•Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment•Submit weekly Engineer reports to the team lead by COB on the last business day of the week•Acts as Liaison for software/hardware related inquiries•Escalates IT issues that are not resolved PKI Lab IT analysts•Participates in client team meetings•Escalates delivery concerns to the team leadCritical Skills:•Excellent customer service skills complimented by an ability to listen to and interpret client requests.•Ability to troubleshoot complex technology issues.•Strong verbal and written communication skills.•Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Created: 2024-11-05