Director of Operations

Job Description & Responsibilities: ● Management and Direct Report Responsibilities: Manage direct reports of various positions, such as Leadership, Supervisors, and Managers of key departments. Manage Leadership workload and delegate tasks as needed to various team members. Manage Company Culture and Staff Morale. Manage Departmental Budgets and Allocate Resources Effectively. Set performance standards, goals, and objectives. Perform periodic performance reviews for each direct report which will determine compensation and periodic bonus distribution amounts. Mentor direct reports and ensure they are empowered to mentor, educate, and cross-train their direct reports. ● Accountabilities & Responsibilities: Ensure a high level of end-user satisfaction through ownership, resolution, and leadership. Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail. Multitask across systems and applications, analyze and resolve various business issues, and clear pathways for direct reports to facilitate a culture of success. Develop and implement operational strategies that align with the company's business objectives. Oversee long-term planning and ensure operations are optimized for scalability and efficiency. Lead, mentor, and manage operations teams, support teams, finance teams, and sales support teams. Foster a culture of collaboration, accountability, and continuous improvement within the team. Ensure that all managed services (e.g., monitoring, cybersecurity, cloud services) are delivered to clients according to service-level agreements (SLAs). Stay updated on emerging technologies and trends to recommend new solutions that can improve service offerings. Act as a point of escalation for key clients, ensuring their concerns are addressed promptly. Ensure all MSP practices comply with industry regulations, standards, and best practices. Develop and implement reports on operational performance, KPIs, and service delivery metrics to senior leadership. Work closely with sales and marketing teams to align operations with client acquisition efforts. Provide input on service offerings, pricing models, and new market opportunities based on operational capacity. Ownership of all vendors, tools, software, and hardware standards for the company, as well as management of all SMEs on staff. Work to facilitate a culture of excellence among all team members to provide an exceptional experience for all customers and employees. Execute on the vision of the CEO and provide valuable feedback regarding milestones, goal dates, and resources. Other responsibilities as assigned. Required Qualifications: At least four years of experience in a professional IT environment. At least eight years in a supervisory or management role, managing high-level employees such as supervisors and/or managers. Expert-level knowledge of all company tools, customers, and resources. Excellent communication skills over the phone, email, text, or chat. Resourceful, can work independently with minimal supervision. Strong organizational, analytical, and time-management skills. Excellent interpersonal skills - must be able to interact, motivate, and encourage all different personality types towards success. College Diploma or equivalent relevant experience. Preferred Qualifications: Supervisor/Management experience with direct reports. Good understanding of networking concepts, remote desktop, anti-malware, firewalls, ISP routers, and VPN. Good understanding of standard MSP tools, systems, and vendors. About Us: Veritas IT Solutions is a successful independent IT Consulting company with a consistent history of growth. We employ talented, motivated, and innovative people that are focused on delivering superior solutions to our clients, and who are passionate about working with other highly skilled professionals in team environments. Job Type: Full-time Pay: $90,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Schedule: Day shift Monday to Friday Ability to Commute: Needham Heights, MA 02494 (Required) Ability to Relocate: Needham Heights, MA 02494: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr

Created: 2024-11-05