Technical Account Manager

About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients to provide consultative guidance, streamline implementation, offer ongoing support, and deliver tailored solutions. Enjoy a collaborative environment while playing a key role in transforming the senior living experience with Yardi's cutting-edge technology. What You'll Do: • Ability to travel up to 50%. • Perform product implementation and conversion services for assigned clients. • Analyze and interpret client operational needs and determines initial system configuration accordingly. • Perform data mapping and conversion, user training, and other services to ensure successful software deployment. • Advise and institute best practices relevant to clients in the application of Yardi products. • Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including day-to-day operation of system software including charting, MDS workflow, clinical reporting and survey preparedness. • Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application-specific issues. • Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices. • Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains using Yardi software. • Manage continued software integrations, maintenance, and updates in collaboration with clients. • Research, analyze, and resolve software functionality and reporting problems for clients. • Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution. • Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals. • Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned. Who You Are: • Bachelor's Degree in Business, Health Sciences or Nursing or equivalent. Skilled Nursing and MDS experience preferred. • 1- 2 years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues. • Proven project management experience and customer relationship management skills. • Demonstrate successful collaboration with Cloud Services, development, and escalation teams. • Independent, sound decision making and problem-solving skills. • Excellent written and verbal communication skills. • Client-centered commitment and focus. • Competence in some of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language. Familiar with CMS and State Regulations and requirements of the MDS. • Proven ability to treat all employees and clients with respect and dignity. • Understanding of Senior Living industry and best practices. • Working knowledge of clinical practices. Ideal if you have: • MDS Coordinator Certification or Director of Nursing or equivalent experiences. Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation . We've created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Join our exceptional team of TAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now! #YardiCareers #TeamYardi #hiring All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website. EOE/Race/Gender/Disability/Vets *eb

Created: 2024-11-05