Director of Operations for Residential Services-Group ...

Job Title: Residential Services Operations Manager (Part-Time) Location: Baltimore, MD Reports to: Executive Director Company Overview: Changing Lives at Home, Inc. (CLH) provides quality care to individuals with behavioral, educational, and mental health diagnoses. We seek a committed and experienced Residential Services Operations Manager to oversee the daily operations, compliance, and strategic direction of one residential group home in Baltimore, MD. This role is critical to ensuring the health, safety, and well-being of the individuals we serve while maintaining compliance with Maryland state regulations and The Joint Commission standards. If you're passionate about leading teams, ensuring operational excellence, and positively impacting the lives of individuals in need, CLH offers a rewarding career in a supportive and growth-oriented environment. Key Responsibilities:Executive Oversight & Strategic Leadership Oversee the daily operations of the residential group home, ensuring compliance with Maryland COMAR regulations and The Joint Commission standards. Implement and manage operational plans that align with CLH's strategic goals, focusing on residents' health, safety, and development. Collaborate with the Executive Director to establish annual budgets, monitor expenditures, and ensure programs stay within budgetary constraints. Lead program evaluations, identifying areas for growth and improvement while ensuring adherence to CLH's mission and vision. Required Qualifications: Proven experience in operations management, property management, or facility management, preferably within a residential setting. Strong leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills for interacting with residents and staff. Organizational and multitasking abilities to handle multiple projects and priorities. Knowledge of safety, health, and compliance regulations related to residential management. Familiarity with budget management and cost optimization strategies. Proficiency in Microsoft Office and other relevant software. Operations Management & Regulatory Compliance: Ensure COMAR 14.31.06 compliance by conducting weekly inspections of the physical environment, developing corrective plans, and addressing any concerns promptly. Oversee the implementation of Individual Treatment Plans (ITPs), ensuring that residents receive necessary care and support. Using the CJAMS system, manage the incident reporting process, including investigations, corrective actions, and communication with external bodies. Ensure the safety, privacy, and rights of residents are protected and that all HIPAA and confidentiality standards are upheld. Personnel Management & Development: Provide leadership, supervision, and support to direct care staff and managers, fostering a positive and productive work environment. Conduct timely performance evaluations, offering staff feedback, mentoring, and professional development opportunities. Oversee the staffing process, including determining staffing needs, interviewing candidates, and ensuring appropriate staff-to-resident ratios (1:5). Address personnel issues, resolve conflicts, and ensure fair accountability across the team, communicating with HR as necessary. Budget & Financial Oversight: Participate in developing annual budgets, providing insights to ensure adequate funding for all program areas. Budgeting and Cost Control: Assist in managing the budget for residential services, monitoring expenses, and optimizing costs where possible. Monitor and review residential program expenses every month, ensuring the program operates within budgetary limits. Program Development & Quality Assurance: Operations Oversight: Oversee the daily operations of residential services, including housekeeping, maintenance, and security. Staff Supervision: Supervise and provide guidance to the residential services team, ensuring tasks are completed efficiently and to a high standard. Vendor Management: Coordinate with external vendors for services such as cleaning, repairs, and landscaping, ensuring contractual obligations are met. Compliance and Safety: Ensure compliance with safety regulations and health standards, conducting regular inspections to maintain a safe living environment. Problem Solving: Address any operational issues as they arise, including urgent repairs, resident complaints, or staffing shortages. Record Keeping: Maintain accurate records of services provided, inventory, and facility maintenance schedules. Continuous Improvement: Identify areas for improvement within residential services and recommend solutions to enhance operational efficiency and resident satisfaction. Promote person-centered practices, ensuring that residents have choice, control, and opportunities to build natural supports in the community. To enhance the residents ' well-being, foster positive relationships with family members, medical professionals, and external stakeholders. Oversee the development of community integration opportunities for residents, facilitating their participation in social, recreational, and educational activities. Key Qualifications: Education: Bachelor's degree in Social Work, Psychology, Public Health, or a related field is preferred. Experience: Minimum of three years of supervisory experience in the human services or residential care industry, with demonstrated expertise in managing teams and residential services. Strong understanding of Maryland state regulations and The Joint Commission standards. Skills & Competencies: Proven ability to manage multiple priorities, make sound decisions, and maintain compliance with regulatory bodies. Excellent leadership, problem-solving, and communication skills, with the ability to relate to staff, residents, and external partners. Strong budget management and financial oversight skills, with experience in program budgeting. Knowledge of person-centered practices and commitment to fostering dignity, respect, and self-determination for residents. Proven experience in operations management, property management, or facility management, preferably within a residential setting. Strong leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills for interacting with residents and staff. Organizational and multitasking abilities to handle multiple projects and priorities. Knowledge of safety, health, and compliance regulations related to residential management. Familiarity with budget management and cost optimization strategies. Proficiency in Microsoft Office and other relevant software. Certifications: First Aid & CPR certification required. RCYCP Certification is a PLUS Additional certifications are required by Maryland regulations and the Joint Commission. Additional Requirements: High level of dependability, including attendance, punctuality, and the ability to support 24/7 operations when necessary. Willingness to work flexible hours, including evenings or weekends as needed to support the residential program. Why CLH? Changing Lives at Home, Inc. offers a supportive, mission-driven work environment where you can make a significant impact on the lives of others. We are committed to professional growth and ensuring the highest quality care for our residents. If you are passionate about leadership, operations, and improving lives, we invite you to join our team! JOB TYPE: Part-time Part-time Pay: $34,000.00 per year Schedule: 24 hours/week Work Location: In person Job Type: Part-time Pay: $34,000.00 - $35,000.00 per year Work Location: In person #J-18808-Ljbffr

Created: 2024-11-05