Technical Kiosk Software Product Manager

Technical Kiosk Software Product Manager Location: Remote - Must live in Portugal About Tillster Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade, we have developed revolutionary self-service, ordering, and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. About the Role We are seeking a highly skilled and motivated Technical Kiosk Software Product Manager to join our dynamic and growing team. As the Technical Kiosk Product Manager, you will be responsible for the development and implementation of innovative self-service kiosk solutions for our customers. This role requires a deep understanding of on-premises restaurant technology such as cloud and on-premise point of sale, payment, and kiosk systems. Responsibilities: Requirements gathering and prioritization: Engage internal teams and global stakeholders to gather requirements and define success metrics. Translate these requirements into actionable product features and enhancements. Product development: Manage the end-to-end product development lifecycle, from concept to launch. Work closely with cross-functional teams including engineers and UI & UX designers to ensure timely delivery of kiosk solutions. User Experience Optimization: Continuously enhance the user experience of our kiosk solutions by gathering feedback and collaborating with UI/UX designers and engineers. Technical expertise: Stay current with the latest advancements in kiosk hardware and software technologies. Documentation, Communication & Support: Develop materials to assist internal stakeholders and restaurant staff in effectively utilizing our self-service kiosk solutions. Reporting: Track and report on key success metrics. Qualifications & Skills: Bachelor's degree in computer science, Engineering, Business, or related field. Proven 5+ years' experience as a Technical Product Manager or similar role, preferably in restaurant technology. Strong project management skills with the ability to effectively plan and organize projects. Exceptional problem-solving and analytical abilities with attention to detail. Strong technical background and understanding of SCRUM software development practices. Exceptional communication and interpersonal skills. Familiarity with user experience design principles and wireframing tools such as Figma. Proficiency in documentation, spreadsheet, roadmapping, and project management tools. Ability to adapt to a fast-paced and rapidly changing environment. Ability to travel as business needs demand. The Interview Process: Recruiter interview with a Talent Acquisition Specialist. Technical Interview with VP of Product. Final interview with our VP of Engineering. Pay and Benefits (PORTUGAL): Compensation competitive to market and geographical location. Meal allowance for each day worked. Home/Office allowance reimbursement. Health insurance: Tillster pays the premium for employee private health insurance. Holidays: Up to 20 federal and local holidays. Vacation: Up to 22 days of vacation every holiday year. Education, Learning & Development: We offer ongoing learning and development opportunities. Tillster is proudly an Equal Opportunity Employer. Principals only - no Agencies or calls please. #J-18808-Ljbffr

Created: 2024-11-05