Sr. Operations Manager

Senior Operations Manager - Full TimeAt Securitas, we are committed to providing an inclusive and diverse culture where all team members are able to flourish and thrive in their career. We help protect our clients and customers by providing security and peace of mind when they need it most.Room for growth is an absolute for all team members who go above and beyond the call of duty, strive with ambition, meet or exceed expectations, and above all exhibit our core values.The Senior Operations Manager supports our Branch Manager or Account Manager through project planning and coordination to meet commitments on time and within resource limitations. As authorized, determines requirements, establishes priorities and monitors service delivery.Senior Operations Responsibilities:• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches' employees and carries out disciplinary actions, as necessary• Assists in development and administration of budget in relation to assigned account.• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issuesWhat We Offer:• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours• Sick Days - 1 hour accrued every 30 hours worked• Paid Family Leave- up to 12 weeks a year in accordance with State law• Paid Weekly• Telemedicine - Virtual Medical Care• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!• Paid Training & Free Uniforms• Doggy & Kitty Daycare Discounts• Employee Assistance Program & So Much More!Position Requirements:• 18 years of age or older• High School Diploma or GED Required• Standard computer skills needed - use of personal computer and spreadsheet software• Top notch customer service skills are essential• Must be responsible, accountable, objective, and have a strong work ethic• Must have a strong grasp of appropriate and professional verbal / written communication• Conflict resolution and de-escalation skills a plus• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts• Knowledge of security / supervisory operations and procedures needed• Skill in staff supervision, including assigning work and providing training and discipline• Must have the ability to provide positive direction and motivate performance• Understanding of a variety of security and safety devices / controls• Must have the ability to track and maintain schedule assignments• Must have the ability to maintain professional composure when dealing with unusual circumstances• Knowledge of business operations management and human resources administration needed• Must have the ability to synthesize business/financial data and develop recommendations• Planning, organizing and leadership skills needed• Must have the ability to be an effective leader and member of project teams• Must have the ability to take initiative and achieve results• Must have the ability to carry out multiple assignments concurrentlySee a different world.EOE/M/F/Vet/Disabilities#MetroNYCAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the TeamOur Company Mission:Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our Values:Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding tegrity:Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share :Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.Helpfulness:As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Created: 2024-11-05