Consumer Loan Operations Specialist

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.Together, there's no stopping you!Job Title:Consumer Loan Operations SpecialistJob Description:Summary:The Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan lifecycle including funding, boarding, servicing, and payoff. Loan Operations Specialists will work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service.Essential Duties and Responsibilities:Responsible for processing all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participationsReconciles general ledger and operational accountsReview loan documentation for completeness and accuracy in order to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems used by lending teams and other loan operation associatesIdentify critical original documentation needed for preservation and loan maintenance and monitoring needed pursuant to loan documentation and other lending guidelinesResponsible for all aspects of servicing loans and credits cards including but not limited to customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting and tasks associated with tax reportingPerforms other duties as assignedQualifications:Excellent verbal and written communication skillsProven experience working in a fast paced, high volume, customer-centric environmentEffective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinkingProficient in the use of technology including loan origination and core banking systemsDetail oriented and well organizedAbility to work both independently as self-starter and in a collaborative team environmentMotivated and open to changeSupervisory Responsibilities:NoneEducation and/or Experience:High School Diploma or equivalent requiredMinimum of one (1) to three (3) years of banking or financial services industry experience required or Bachelor's or Associate's Degree with equivalent experienceComputer and Software Skills:Proficient with using Microsoft Office productsFamiliar with Google-based products (Gmail, Google Drive, etc.) preferredExperience with Salesforce, nCino, or FIS Bankway is a plusCertificates, Licenses and Registrations:NoneAdditional Information:Able to work a flexible work schedule including overtime as well as travel as neededEqual Opportunity Statement:Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.

Created: 2024-11-05