Jr. Service Desk Analyst

Kadiak, LLC Job ID KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact to verify its validity. Kadiak, LLC, a Koniag Government Services company , is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support Kadiak and our government customer in Chantilly, VA. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Kadiak, LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based applications and processes. Our ideal candidate is logical and proactive, thinks through their activities and understands how their work contributes to Koniag's value to the client, as well as how their work fits with fits within the client's portfolio of activities. They then take action to help the team deliver that value. Prior or current work experience at the FBI is desirable but not necessary. Essential Duties and Responsibilities : Answer phone calls, emails, or other communications received from users of financial and facility applications. Record a ticket in the call center database (currently HP Service Manager) for every communication received. Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results. If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why. Create knowledge articles accordingly. Process vendor request forms. Perform other staff augmentation work as needed. REQUIRED Education, Experience & Skills: Top-Secret required What is the minimum level of education: 1+ years of related experience What are the top desired skills: Proven experience in a service desk or customer support role, preferably within financial or facility systems. Strong knowledge of financial and facility applications and their functions. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work collaboratively with team members and other departments. Experience with knowledge management and documentation. Proficiency in using service desk software and call center databases Atlassian Jira and/or Confluence proficiency Working Environment & Conditions This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Created: 2024-11-05