Compensation Case Manager

DescriptionOhio Workers' Compensation Case ManagerWe're looking for our next Claim Manager, someone with a service-oriented frame of mind even before they've had their coffee. We are looking for an individual whose smile and helpfulness can be heard across the phone and who enjoys learning something new daily. The ideal candidate must also be able to manage the routine work that must be done to keep Ohio workers' compensation cases moving forward and who is motivated by their desire to do the highest quality work to promote our firm's reputation. This opportunity will not be for everyone, but for the right person, this could be the opportunity you have been looking for to make showing up for work exciting again.The person we hire will know what it means to work as a team. Our firm represents many injured Ohioans in their workers' compensation claims. This requires a team approach. This team member will gather and document detailed, case-specific information about potential cases from our legal clients. This includes the initial screening, explaining the firm's services, addressing initial inquiries and needs of the client, collecting data, doing the Intake consultation, and preparing the fee agreements and other initial documentation. The person we hire will value clients and be responsible for handling their cases with the utmost respect, accuracy, and confidentiality, and will understand the importance of how these factors affect our firm's bottom line.ResponsibilitiesThis job will require:•Talking with potential new and existing clients regarding their injuries and organizing information received through Client Intake forms; preparing summaries for our attorney; sending correspondence to clients and follow-up letters and emails to potential clients;•Reviewing documents and preparing drafts of required filings with the Bureau of Workers' Compensation and Industrial Commission for our attorney to review;•Working with our attorney to draft motions, affidavits, applications for compensation, requests for medical records, and wage information to be sent to opposing counsel, third-party administrators, and other individuals;•Organizing documents received from clients and third parties; indexing (and avoiding duplication of) documents; collecting and filing documents; proofreading documents; and organizing files;•Tracking all dates related to the discovery and information-gathering parts of our practice; entering this information into the client database;•Helping our attorney prepare for hearings, which will include identifying documents; gathering and preparing necessary documents; organizing claim files; digesting and highlighting issues and facts; and contacting medical providers and clients via phone and correspondence regarding medical records and reports;•Reviewing and managing claim files and following up with clients and providers as necessary in a friendly, courteous, and professional manner;•Answering phone lines on a multi-line phone system, as needed, and routing callers to the proper team member;•Communicating politely, respectfully, and professionally, clearly and concisely, with our team members, clients, and other professionals;•Maintaining a professional work environment, which includes wearing clothes properly for an office setting;•Performing other administrative duties, such as filing, photocopying, scanning and requests for continuance of hearings, etc. (as needed) in an efficient and timely manner;•Working directly with our Settlement Coordinator to obtain self-insured employer cost printouts and to verify Medicaid liens;•Completing other projects, as requested.QualificationsThe person we hire will know what it means to show prompt, consistent, punctual attendance, meet deadlines, work independently, and restore our faith in good old-fashioned work ethic.•Comfortable working on a computer (preferably a Mac), using the Internet, and must be familiar with Microsoft Word•A Bachelor's or Associate's Degree is preferred but not required•Experience working with the Solaris Portal to get Medicaid-paid claims information from Ohio's Tort Recovery Unit is a plus, but we can teach you.•1+ years experience in a claimant's workers' compensation setting or at a Third Party Administrator is required, as is knowledge of BWC/MCO forms and procedures.•Having an open mind and willingness to learn "our way" is crucial for this role.•Detail oriented

Created: 2024-11-05