Customer Growth Account Manager

The OpportunityThe Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with "Corporate customers". Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker's platform enables companies to hit their productivity goals. You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.The Skill Set:A history of success in a customer facing role with demanding timelinesStrategic and goal oriented mindset with a focus on processSelf starter with a demonstrated history of initiativeCapable of engaging at all levels of the organization with superb communications skillsWithin 60 Days, You'll:Be familiarized with our products and become Sitetracker certifiedLearn the Sitetracker planning processBegin creating account plans, gain knowledge and understanding of our customersBegin building your pipelineAlignment with all post sales departments that support our customersActively work and close initial dealsWithin 180 Days, You'll:Execute the Sitetracker planning processHave completed customer account plansHave built a mature pipelineBe actively working and closing midsize dealsRun and execute Growth Review Board meetings with post sales departmentsMeet or exceeding your quotaWithin 365 Days, You'll:Be an expert in our customers' business and how we help them meet their growth goalsBe an expert in customer account plansAdd to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth teamHave full ownership of the end to end process with the customers in your region$80,000 - $100,000 a yearFor Colorado based roles, the base salary hiring range for this position is $80,000 to $100,000.For California based roles, the base salary hiring range for this position is $80,000,000 to $100,000.For New York based roles, the base salary hiring range for this position is $80,000 to $100,000.About SitetrackerSitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. However, over the years, we realized that this challenge isn't localized to telecommunications - it's pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.We are exceptionally proud of the company we've built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we're continuing to invest in our people-first culture.

Created: 2024-11-05