MGR, TECHNICAL SERVICES

About Waveguide Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award-winning designers and consultants create world-class communication environments that look as good as they perform. Our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients' technology investment. At Waveguide, we build relationships. Our success and the success of our clients depend on how we apply our expertise to meet our clients' needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. Job Summary This individual will be responsible for leading operations management of the audio visual needs and services at an assigned account by managing their team and usage of on-site state-of-the-art equipment. Key Responsibilities: Troubleshoots processes to provide solutions for presentation needs under high-pressure circumstances and conferences. Supervises, motivates, and trains staff. Tracks equipment inventory and controls as well as SLA compliance. Ensures room check inspections and regular preventative maintenance is performed on all equipment. Creates proposals for new AV equipment, services, or staffing as requested or needed. Identifies continuous improvement processes for seamless customer service. Performs other duties as assigned. Qualifications: Bachelor's Degree, preferred. Minimum of six years' work experience in an audio visual manager or supervisor role. CTS Certification a plus. Advanced knowledge of integrated AV systems. Proactive mindset to anticipate and support changes in our business. Superior quantitative, oral and written communications and problem-solving/strategizing skills. Exceptional customer service abilities. Ability to move conference room tables, chairs and lift 50 pounds as needed. Benefits Associates At Waveguide Are Offered Many Fantastic Benefits: Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Waveguide maintains a drug-free workplace. #J-18808-Ljbffr

Created: 2024-11-05