MANAGER, QUALITY ASSURANCE

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world.We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally.Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.Crown's Food Division is the number one manufacturer of food cans in the world. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Division.Location: Oshkosh, WIDuties And Responsibilities:Reporting directly to the Plant Manager, the Quality Assurance Manager responsibilities would include, but not be limited to, the following:Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and proceduresWorking with external customers by having a strong customer service presence and deliveryAchieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changeDevelops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventoriesValidates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance proceduresMaintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methodsPrepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validationsUpdates job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishmentsPerforms other job-related duties as required or assignedQualifications:In addition to the specific responsibilities listed above, the ideal candidate will possess the following:Minimum Requirements:Bachelor's degree preferably in the Sciences, Engineering, Quality or Project ManagementFive to seven year(s) experience in a high-speed manufacturing environmentMinimum five (5) years hands-on experience in a manufacturing environment with proven Quality Management System oversight capabilityAt least three years of proven supervisory experienceMust have a desire for achieving excellence in customer satisfaction, process and product quality and reliabilityExcellent grasp and understanding of SPC (Statistical Process Control). Six-Sigma, Lean Manufacturing or strong ISO backgroundApproximately 10% overnight travelPreferred Requirements:Packaging industry experienceExperience developing, implementing and supporting Food Safety (SQF), HACCP, and GMP'sCompetencies:Effective written, verbal and interpersonal skills. Ability to communicate with all levels of plant personnel and company managementStrong administrative, organizational and supervisory skillsA thorough understanding of Product Development concepts, material properties, and finished product requirementsA strong desire for achieving excellence in customer satisfaction, process and product quality and reliabilityA thorough working knowledge of external customer requirements, processes, and expectationsAble to professionally interact with customers whether face-to-face, verbal via telephone or written communication via emails or formal correspondenceA thorough understanding of common quality and problem solving tools including Statistical analysis, Pareto charts, Gauge R&R, PFMEA, Process Capability, and HistogramsA thorough understanding of Continuous Improvement and Lean Six Sigma principlesA thorough understanding of equipment engineeringinstallationmodification conceptsStrong knowledge of investigations, problem solving and corrective action implementationAbility to lead and manage all aspects of quality control processA thorough working knowledge of the processes involved in manufacturing beverage cansMust have process improvement and strategic planning skillsAbility to be observant and analytical, strong focus and attention to detail, thoroughness and dealing with complexityGood personal interactive skills are essential for the training, coaching and leading plant hourly and management teams in the Quality Management realmAbility to interface with corporate engineering and customers, concerning quality and process capability.Analytical skills must be highly developed with an ability to objectively evaluate data and perform statistical analysis.Excellent technical writing skills required to provide reports to create, maintain and update numerous written documents outlining and detailing all planned goals, protocols, procedures, processes, solutions and results related to implementation and monitoring of quality assurance plete multiple projects with deadlines while performing regularly assigned duties.Ability to work independently or with a team.Strong problem solving skills through an individual andor collaborative approach.Must be able to look at new solutions and "think outside the box."Effective leadership skills such as conflict resolution, communication, decision making, etc.Demonstrated employee relations skills and the ability to motivate people.Excellent time management and project maintenance skills as well as the ability to multi-task.Excellent oral and written communication skills.Experience with computer software and working knowledge of various computer programs (Excel, Word, Access, Minitab, KMS, SAP, ETQ, etc.)Physical Requirements:While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawlThe associate may lift andor move up to 10 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focusWorking Conditions:Generally works in a plant environment but will be required to perform some job duties inside a typical office settingWhile performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular trafficThe associate may be exposed to a wide range of temperaturesThe noise level is frequently loudPossible Equivalent Military Titles:Transportation Maintenance Manager; Submarine Maintenance Manager; Management Analyst and Planner; Purchasing and Contracting Manager; Electrical Engineer; Electronics Engineer; Life Scientist; Marine Engineer; Nuclear Engineer; Physical Scientist*Reasonable accommodations may be made to enable individuals with disabilities toperform essential functions.

Created: 2024-11-05