Information Technology Specialist 1 (NY HELPS), Box

NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS: To be considered for appointment through NY HELPS candidates must meet the open-competitive minimum qualifications for this position. The qualifications are: 1) Either 60 semester credit hours including or supplemented by 15 semester credit hours in computer science; 2) OR one year of experience in information technology. * *Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology. COMPETITIVE MINIMUM QUALIFICATIONS: Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter. Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 1. Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title SG-12 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-12 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. 55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications: 1) Either 60 semester credit hours including or supplemented by 15 semester credit hours in computer science; 2) OR one year of experience in information technology. * *Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology. Duties Description The New York State Education Department's (NYSED) Office of Professions (OP) is seeking candidates for an Information Technology Specialist 1 position in the Office of Technology Services, supporting the Office of Professions Technology Team. Duties of this position include, but are not limited to, the following: • Answer phone calls, e-mails, and support tickets from OP staff/customers reporting technology problems and/or requesting assistance with OP standard software and hardware; • Work with customers to analyze software and hardware problems and arrive at a solution; • Utilize software tools to assist customers; • Create written summaries of problems encountered by customers to enter workorders; • Create written instructions to explain features of computer, phone and/or copier hardware and software; • Assist in training activities and prepare course materials; • Research features of new computer, phone and copier hardware and software; and • Work independently on specified projects. Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent, competitive appointment or a contingent permanent, non-competitive appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of education will be required at the time of interview for all candidates. This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office. This position requires occasional off-shift night and weekend work. This position leads to a maximum salary of $66,634 based on annual performance advances. APPLICATION: Qualified candidates should send a resume and letter of interest by November 18, 2024, to (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-851/19850) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility. New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but don't know where to start? Visit these links for information on working for New York State: • • Generous benefits of working for New York State, including, but not limited to, the following: Holiday & Paid Time Off • Thirteen (13) paid holidays annually. • Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. • Five (5) days of paid personal leave annually. • Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. • Annual professional leave and educational leave opportunities for eligible staff. Health Care Benefits • Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs. • Family dental and vision benefits at no additional cost. Additional Benefits • Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply). • NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan. • Paid Parental Leave for all employees and Paid Family Leave (M/C Only). • Public Service Loan Forgiveness (PSLF). • Eligibility for various life insurance options. Some positions may require additional credentials or a background check to verify your identity. Name Office of Human Resources Management Telephone Fax (518) Email Address Address Street New York State Education Department 89 Washington Avenue, OHRM, Room 528 EB City Albany State NY Zip Code 12234 Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by November 18, 2024, to (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-851/19850) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

Created: 2024-11-05