Field Service Engineer

Work Your Magic with us! Start your next chapter and join EMD Electronics. Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: EMD Electronics is seeking a Field Service Engineer for its North America Field Service and Commercial Accounts teams. The Field Service Engineer will develop a relationship with a key construction group tied to the installation and development of new equipment at a key customer in the semiconductor manufacturing environment. The Field Service Engineer will receive direction from the North American Field Service Manager and Key Account Manager. The role will be primarily responsible for driving relationships with identified customers, maintain key account strategies and activities, support small development projects, and facilitate corrective actions such as GCS, QMAC and main carrier board actions. Act as key customer interface to the engineering and commercial teams Cascades and supports goals and objectives as directed by Key Account Management Communicate key customer strategies back to the Key Account Manager Be the point person in the field for engineering designs related to key customer needs Facilitate closure of key customer equipment issues locally and in a timely manner In addition, the FSE will be able to provide support for other FSE projects to reduce utilization and lead times. The Field Service Engineer will be expected to work an in-office work schedule, typically Monday through Friday 7-4 with some off hour support. Physical Attributes: Be capable of walking long distances during customer visits and facility tours (2-3 miles) Military Veterans: EMD Electronics is a military-friendly employer that values the skills obtained through military teamwork. Our culture and company value the leadership and focus on safety that is obtained from your service. Veterans from any branch or MOS with hands-on mechanical skill sets are encouraged to apply. Who You Are: Minimum Qualifications: High School Diploma or GED 5+ years' experience installing, testing, and maintaining specialty gas and chemical distribution systems in a semiconductor manufacturing environment 2+ years of leadership experience Preferred Qualifications: Bachelor's Degree in a technical discipline Proficient with MS Office Suite Experience with multiple customer interactions Experience with semiconductor startup execution Experience dealing directly with commercial and engineering teams What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team! If you would like to know more about what diversity, equity, and inclusion means to us, please visit

Created: 2024-11-05