Technical Support Specialist

Summary The IT Technical Support Specialist will provide direct technical assistance and support to the Main Street Bank staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on servers, desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide guided technical assistance as needed/requested, providing guided training to staff on software and hardware use, determining causes of computer/software/ network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. Essential Duties and Responsibilities include the following. Other duties may be assigned. Respond to user requests for service, troubleshoot problems and help develop solutions. Support PC hardware components, desktop operating system software, and application software. Perform minor repairs to equipment and arrange for other servicing needs. Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses. Monitor backup systems and procedures to ensure data security. Record activities, solutions and other responses to request for service. Assist in maintaining inventory records and documentation for equipment. Contribute to Main Street Bank technical documentation and participate in policy, procedure, and standards development. Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems. Assist users in determining appropriate software solutions to meet needs. Develop and provide user training for basic hardware and software use. Provide technical support for network including servers, routers, firewall, and wireless access points. Maintains open communication and positive working relationship with staff. Perform other duties/projects as assigned. Work/Experience: 1-2 years of verifiable computer desktop support in a networked environment for a small to mid-sized organization. Software/Computer Skills: Basic understanding of computer network servicers, cabling and network file and print services. General understanding of how to conduct research via internet and use Microsoft Office 365/Microsoft Teams Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to bend, crawl, squat, and maneuver around large furniture. Specific vision abilities required by this job include ability to adjust focus. Must be able to lift 40-50 lbs while moving equipment. Must be available and willing to work 40 or more hours per week and as needed.

Created: 2024-11-05