Director, Head of Core Platform Operations

Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 45 countries, Addepar's platform aggregates portfolio, market and client data for over $6 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Edinburgh and Pune. The Role In the Core Platform Operations team, ("CPO"), we are responsible for global platform and cloud operations across all core Addepar environments, in all regions, with 24 x 7 x 365 coverage. The mission of the CPO team is to provide Reliable, Resilient, Recoverable, and Repeatable ("4R's") infrastructure and platform environments. We are seeking a Head of CPO who is skilled in strategic problem-solving and has a successful history of building impactful teams in SRE, Production Engineering, and Operations. As the global leader of the CPO team, you will bring your expertise to drive key, strategic infrastructure programs that unlock velocity and mitigate operational risk. You'll work closely with your team and Engineering leaders to find opportunities to drive scale through automation, single-pane-of-glass control systems and champion a strong security posture. This position requires a strong people leader with a track record of working independently in a fast-paced environment. Addepar takes a market-based approach to pay. A successful candidate's starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $211,000 - $330,000 + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits. What You'll Do Transform Addepar's CPO function, defining a strategic vision, structure, and critical initiatives to drive global scale for Addepar's infrastructure operations. Partner with existing Engineering and Operations teams, as well as senior leadership, to create, and gain agreement for your strategy. Develop a culture of innovation with your Production Engineering team, by developing automation and tooling to improve our 4R's measurements. Provide strategic direction for operations teams, focusing their time on high priority, high value issues and incidents, and aligning them with Addepar's goals Provide frameworks, process and tooling communicate service reliability, performance and superior customer experience metrics to technology and business leadership, such as Service Level Objectives (SLO) and mean time to identification (MTTI), mean time to resolution (MTTR), and mean time to failure (MTTF), Maintain standards and targets for resource utilization, scalability, reliability and cost-effectiveness Focus on automation, in the context of self-healing, auto-remediation, removing manual toil, orchestration tooling and infrastructure-as-code patterns Lead the Incident Response platform, and build a scaled, global Critical Incident Management Team that continuously aligns with Addepar's strategic business needs Be responsible for the Release Management platform, evolving tooling to modern Release and "CD" pipelines Own the Disaster Recovery platform, ensuring the means exist to quickly recover degraded services, including instrumentation, runbooks, and tooling; ensure systems can fail gracefully when services are degraded. Lead the Observability platform, ensuring adequate instrumentation and alerting exists to spot leading indicators of potential incidents Own the Job Management platform, establishing a single-pane-of-glass view of automated jobs, supporting successful completion of critical jobs, and feeding critical issues into Observability and Incident Management platforms as needed. Incorporate standard methodologies and processes into Addepar's Architecture and SDLC platforms to ensure stability and reliability are built into new solutions. Champion and drive the establishment of a mature, enterprise-wide CMDB capability in support of multiple operational and security needs across the company Who You Are 10+ years of relevant working experience leading SRE teams and/or DevOps functions (or similar), with a strong technical background Track record for driving successful transformation programs and processes for continuous improvement Creative, critical thinking with an engineering approach, and a passion for simple, efficient processing Ability to identify trends and promote technical solutions that take on challenges efficiently across the organization Prior experience of building and handling SLIs, SLOs and observability capabilities at a large scale Experience growing and building highly effective teams Highly-collaborative teammate who can build strong relationships at all levels of the technology and business organizations Excellent communication skills to collaborate with stakeholders, executives, and technical teams, and share measurable progress toward results Hands-on experience with cloud technologies, such as AWS EC2, S3, Cloud Formation, DynamoDB, Route 53, IAM, ELB, CloudWatch, Lambda, SumoLogic, Grafana Experience with tools such as Jenkins, Git, Docker, Terraform, and Kubernetes Knowledge of Stonebranch is a huge plus Knowledge of privacy and security control frameworks Our Values Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes. Build Together - Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients - Exceed client expectations. Our clients' success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to .

Created: 2024-11-05