Info Technology Specialist I

Title: Info Technology Specialist I Agency: Danville Community College Location: Danville - 590 FLSA: Nonexempt Hiring Range: $43,000-$47,000 Full Time or Part Time: Full Time Additional Detail Job Description: Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946 and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors. Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered. The Information Technology Specialist I provides Information Technology support for the College's Administrative and Academic Departments. It provides planning, implementation and support for information technology equipment and systems that are interconnected to other campuses and VCCS systems. This position is responsible for installation, maintenance and troubleshooting of hardware and software at on-campus and off-campus sites, planning and scheduling computer upgrades, maintenance of networked labs, maintaining inventory of computing resources, implementing and maintaining the college's A/V infrastructure, Level I Helpdesk support, and supporting other Information Technology Department personnel on specialized projects. This position also assists IT Manager with: 1) Planning, Implementation, maintenance, and coordination of campus networks. 2) Managing local area network on the main campus and at all remote learning sites, including administration of network servers, network infrastructure, desktop computers, peripherals, wiring and all other components of the network. 3) Troubleshooting network, hardware, and software problems. 4) VDI support 5) MS 365 support Minimum Qualifications: Experience in supporting a multi-user environment required. Experience with Network/LANS, Active Directory, Windows 10, Windows Server 2016/2019, MS Office Suite required. Demonstrated knowledge and experience supporting a broad range of IT equipment and software including installing, maintaining, and repairing computers, peripheral, and conferencing equipment in an educational office or enterprise setting. Excellent customer service skills. Ability to adjust to change, meet deadlines, and perform multiple tasks as needed. Ability to work effectively with a diverse population of administrators, faculty, staff, and students. Strong interpersonal communication skills. Ability to work independently and in a team environment. Commitment to the community college mission. Preferred Qualifications: Certification in CompTIA, Cisco, and Microsoft and desktop computing field. CCNA certification. Cybersecurity certification. **Please attach any relevant earned certifications as supporting documents.**

Created: 2024-11-05