Collections Specialist

Job Type Full-time Description The Collections Specialist role is an integral part of the Credit & Collections Team and is primarily responsible for a variety of collection and customer account analysis duties. As part of the financial shared services team, this individual will perform account/payment reconciliations, handle collection efforts/calls for a portfolio of domestic accounts receivable, research disputes and billing discrepancies and serve as a key customer contact to release order holds and collect receivables in a timely fashion. The successful candidate will be self-motivated, have strong problem solving and interpersonal skills, exceptional customer service abilities and exercise sound judgment and business insight while securing prompt customer payments. The Collections Specialist will work closely with customer service, finance, commercial and production personnel within the organization. Key Responsibilities & Duties: • Contact customers for collection of past due receivables and account management. • Review orders on credit hold and determine credit releases. Serve as a backup for order releases. • Investigate customer concerns and disputes. • Reconciliation of customer accounts to help reduce past due balances. • Work closely with sales, customer service and finance to help resolve customer discrepancies and provide updates as requested • Performs other duties as assigned. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Requirements • Associate's degree in a related field and 3+ years of experience in a corporate business environment in Accounts Receivable, Customer Service or Credit/Collections. • Familiarity with various ERP systems. • Familiarity with Dun & Bradstreet. • The ability to work independently under general direction, with latitude for initiative and independent judgment. • Demonstrated excellent written and oral communication skills for working with credit team members, peers, and customers. • Demonstrated abilities in problem solving. • Ability to work effectively in a team-based, high-paced corporate environment is required. • Demonstrated ability to work independently and as part of a team. • Proficiency with Microsoft Office products, particularly Microsoft Excel. Competencies • Customer Service (Internal/External) - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Benefits: • Comprehensive health benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week. • Health Savings Account with annual employer contribution. • Company provided Life Insurance, Accidental Death and Dismemberment, and Short-Term Disability. • Voluntary Life Insurance, Spousal Life, Child Life, Critical Illness, Accident, and Long-Term Disability. • 401(k) with matching contribution that is fully vested from day one. • Generous amount of PTO, plus 14 paid Holidays. • Tuition reimbursement and scholarship opportunity. • $250 in Lifestyle Reimbursement Account upon completion of annual physical. • Wellness program with monthly themes, quarterly challenges, onsite flu shot clinics and biometric screenings. • Clean and safe work environment. Equal Opportunity Employer: We are proud to foster an inclusive and diverse workplace culture. We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law. We value diversity and believe that a diverse and inclusive workforce is essential to drive innovation, foster creativity, and achieve success. We welcome and encourage applications from individuals of all backgrounds and are dedicated to ensuring a fair and equitable recruitment and employment process for everyone.

Created: 2024-11-05