Associate Account Manager

Come Work with Us! Benefits Start Day One! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship. Ready to build a career? It's time to look at Taylor. Your Opportunity: Venture Solutions , a Taylor Corporation company, is looking for an Associate Account Manager to join the team in Monroe, NC this is a hybrid role (once trained)! Your Responsibilities: Inventory Management Process: the process of obtaining base stock quotes, ordering stock, monitoring stock levels and addressing base stock quality. Change Request Process: the process of communicating and implementing customer's requested project changes including pricing. Pricing Process: the process of loading and updating pricing as needed after the client is sold and completing mid-year and annual reviews. Quoting Process: the process of providing price quotes as requested from the client after the account is sold. Daily Account Management Process: the process of communicating with the plant, client and sales regarding project specific information on a daily basis. Reporting Process: the process of designing and presenting client specific reports based on contractual turn-time. Customer Relationship Process (knowledge): the process of understanding the client's business in order to clearly identify further opportunities to leverage solutions as well as facilitate the client's daily requirements (account growth). Take action on incremental growth opportunities. Invoicing Process: the process of understanding and communicating the client's invoicing requirements to ensure the desired output. Success Measurement Process: the process of reviewing the SBU products and performance to effectively facilitate Customer Service goals and objectives. Systems Process: the process of managing input into the appropriate Systems. Communications Process: the process of interacting with clients via conference calls, meetings, and face-to-face presentations at locations appropriate for the client. Problem Resolution Process: the process of identifying and resolving quality issues. Process Improvement: the process of using tools to identify areas of opportunity and changing processes to improve efficiency, effectiveness and account profitability. Account Implementation Process: the process of implementing a new account and changes into the system. Production Process: the process of ensuring production has the resources, data and specifications to produce the jobs. You Must Have: High School Diploma or the equivalent Three or more years' experience in related customer service positions Examples of successful account management in a service-related business Excellent organizational/time management skills, strong attention to detail and the proven ability to manage process improvements Experience with conflict resolution and problem solving Excellent written/oral communication and relationship building skills Proven ability to interface with all levels of an organization Ability to grasp technical solutions and understand system linkages, i.e. order entry, databases, billing, etc. Intermediate Microsoft Office skills Ability to manage in a changing environment Ability to deliver feedback and drive accountability Ability to influence in a team environment We Would Also Prefer: BA/BS degree preferred Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! Watch our video to learn more! About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Created: 2024-11-05