Chat/Phone Representative (On-Site)

Are you ready for a totally different kind of career at a different kind of company? Let's go! Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer's hero! We're proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills. If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"! Responsibilities: Help customers cancel their under-used subscription services by calling or chatting with their subscription providers (Netflix, Spotify, Hulu, etc..). Document the customer's cancellation "journey" in our CRM. Provide an exceptional customer experience by delivering better service than was expected - every time. Suggest and give us ideas on how to make our process better and more efficient. Requirements: No Experience Necessary General PC and software program use capabilities. Great multi tasking abilities. Strong interpersonal skills with the ability to win people over Positive, do-what-it-takes attitude Willingness to learn new things Enjoy laughing and not taking the 'bumps in the road' too seriously Alignment with our core values; Tenacity, Camaraderie, and Hunger! Must be willing to commute to office in Hopkinton, MA

Created: 2024-11-05