Independent Living Resident Service Coordinator

Why Join Us? The Wellington at Springfield, a Sonida Senior Living community, offers a range of care options, including Independent Living, Assisted Living, and Memory Care. Nestled in the serene Pine Point/Sixteen Acres area, our beautiful community provides a warm, welcoming environment for residents and staff alike. As the Independent Living Resident Services Coordinator , you will have the opportunity to make a meaningful impact by ensuring that our independent living residents thrive in a high-quality, supportive atmosphere. Your role will be pivotal in fostering a vibrant community and contributing to our mission of providing exceptional care. If you are a compassionate leader with a passion for senior living and a talent for sales and community-building, we would love to have you on our team! Position Overview: As the IL Resident Services Coordinator, you will work closely with the Executive Director and other department managers to ensure that the needs of our residents are met, offering a high standard of service. Your leadership will guide a small concierge team, and your collaboration with multiple departments will help create a positive and supportive environment for our senior residents. A significant portion of this role also includes sales and marketing responsibilities, making sales experience a valuable asset in helping us grow our community and maintain high occupancy. Key Responsibilities: Supervise and support concierge personnel, ensuring 24/7 service that meets the needs of our residents. Act as the primary point of contact for residents and their families, addressing concerns and coordinating services. Collaborate with the Executive Director, Food Service Director, and Activities Director to monitor dining services, activities, and transportation. Assist with sales and marketing efforts by conducting tours for potential residents and their families and collaborating with the Sales Director to ensure smooth transitions for new residents. Ensure smooth transitions for new residents, assisting with move-ins and providing orientation to the community. Lead quality assurance efforts, record-keeping, and trend monitoring to ensure resident safety and satisfaction. Qualifications: Experience in senior living or related fields. Sales and marketing experience in a senior living or related environment is a plus. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Ability to collaborate effectively with residents, families, and a multidisciplinary team. Previous experience in supervising staff is preferred. Benefits : We offer a comprehensive benefits package, including: Medical, dental, vision, and life/disability insurances* 401k retirement savings plan with discretionary match* Employee Assistance Program: Provides professional, confidential telephonic or face-to-face counseling to you and your household members at no cost FSA: Allows you to pay for eligible health care or dependent care expenses using tax-free dollars* Dependent Care FSA: Use tax-free dollars for eligible expenses such as daycare or parent care Flexible scheduling** Employees begin accruing PTO on their first day of employment* Company-paid training for career advancement** *Benefit eligibility dependent on employment status **Eligibility based on location Apply today to join our team and make a meaningful impact on the lives of our residents!

Created: 2024-11-05