Credit and Collections Analyst I

Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Larson Credit and Collections Analysts ensure excellent customer services is provided by evaluating and maintaining customer accounts. The Credit and Collections Analyst reports directly to the Credit Manager. Primary Responsibilities Maintain a credit portfolio of over 3,000 accounts and 10MM USD, to ensure that past due and collections metrics are achieved. Review & evaluate customer information (Credit Application, Personal Guarantee, etc.) prior to setting up new accounts to ensure compliance with company policy. Recommend appropriate extension of credit & credit limits for new & existing accounts using credit reports (D&B, Experian, Equifax, etc.) and Industry Trade data. Review existing accounts to ensure continued credit worthiness of customer. Participate in Regional Industry Credit Group meetings and partner with members in order to promptly react to emerging collection concerns and credit risks. Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, and answer customer inquiries about statements or invoices. Includes controlling above-average volume of phone calls and emails from Sales, Store Personnel, and customers regarding credit & collections issues. Generate customer statements on request. Assists branch & sales personnel with collections. Includes personally collecting and handling and/or facilitating the resolution of escalations. Manage use of credit holds as a key control within the guidelines of policies and procedures. Work with Business Development Managers, Account Managers and Store Managers on potential and ongoing issues escalating to the Credit Manager as needed. Provide Sales, Store Personnel, and customers with support on Liens and Bonds, securing lien rights when needed to support large project sales. Generate Final Demand letters prior to elevating to third-party collections. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account. Qualification Requirements Commitment to excellent customer service. Excellent communication skills. Must be self-motivated, detail-oriented, and able to work flexibly to meet changing priorities. Ability to resolve collection issues while preserving customer relationships. Ability to collaborate with sales team on identifying and resolving collections issues. Ability to participate in strategic projects. Full-Time position, Monday through Friday. Education/Experience 3+ years experience in Credit/Collections or relevant experience required. Proficient skills in MS Office Suite. Associate's/Bachelor's degree preferred. EEO Statement Larson is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages.

Created: 2024-11-05