Service Desk Analyst - Hybrid

We are seeking a Service Desk Analyst to support and maintain our network infrastructure while providing technical support. This role involves network administration, end-user support, and cloud-based technology with a focus on Office 365. Responsibilities: Install, configure, and maintain network hardware and software. Monitor and troubleshoot network and performance issues. Provide desktop support, including troubleshooting and resolving hardware/software problems. Set up and troubleshoot printers and other peripherals. Assist with Windows server installation and configuration. Support PCs, printers, phones, and conference room equipment. Provide onsite and remote assistance for technology deployment. Handle field service calls and customer requests. Document network and support activities. Escalate complex issues as needed. Work with cloud-based technologies, particularly Microsoft Azure, and customize them to improve business security and efficiency. Qualifications: Associate's degree in IT, Computer Science, or related field. 1-2 years of experience in network administration or IT support. Basic knowledge of networking concepts and hardware. Experience with desktop support, printer troubleshooting, and cloud technologies Familiarity with emerging technologies, platforms, and applications. Strong problem-solving skills and good communication. Experience with ConnectWise is a plus but not required

Created: 2024-11-05