Help Desk Specialist

Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries by phone calls and emails, runs diagnostic programs, isolates problems, and determines and implements solutions. Primary Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries mostly over the phone, email or chat. Install, modify, and repair computer hardware and software.. Run diagnostic programs to resolve problems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Required Skills and Qualifications Excellent Time management skills and punctuality Great customer service skills Requires knowledge of the Microsoft Windows 10 operating system, Mac OS a strong plus. Compensation: $35,000.00 - $50,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Created: 2024-11-05