Student Financial Services Manager

Salary: $61,350.00 - $80,247.00 Annually Location : 400 Seventh Street North La Crosse, WI Job Type: Full-Time Job Number: Division: Finance & Operations Department: Business Services Opening Date: 10/24/2024 Closing Date: Continuous Position Summary Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals who are passionate about helping others learn, dedicated to serving students, and committed to the principles of equity and social justice. Western believes that serving the full breadth of our student and co-worker populations requires cultural competency and enthusiasm for diversity of all kinds. We recognize the intersectional nature of discrimination and are committed to counteracting these biases and eliminating the effects they have had on our students, co-workers, and communities. If you are a motivated individual who can contribute to excellence in teaching, learning, social justice and equity, please consider this employment opportunity at Western. Summary of Position: Oversee the daily operations of the college's Cashier's Office to include cashiering, organizational (third party) billing, student billing, collections, refunds (student and organizational), payment plans, tuition and fees and annual software updates. Work in conjunction with Business Services Office to ensure reconciliation of student financial activities to the general ledger. Troubleshoot student financial issues and resolve complex customer service issues. This is a hybrid eligible position that would allow for 1-2 days a week working from home after the training period. Essential Functions 1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required. 2. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department. 3. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success. 4. Management and Oversight of the Cashier's Office - Supporting Action/Task May Include: Provide leadership to Cashier's Office staff and oversee daily operations of the Cashier's Office. Work in conjunction with student services offices to resolve student related issues, maintain consistency and improve services to students. Work collaboratively with Registrar, Business Services office, and collection agencies Meet with students to resolve tuition payment issues. Provide student financial related information to auditors for annual audit. Maintain relationship with banks to resolve student financial issues related to student refunds, deposits and file transmissions. Work in conjunction with the Financial Aid Manager to ensure compliance with all federal and state regulations regarding the disbursement of financial aid. 5. Student Information System Student Financials Functional Expert - Supporting Action/Task May Include: Work closely with IT Staff to test and install upgrades, patches, and fixes to the student information system. Maintain and update code tables in the student financials portion of the student information system. Oversee Touchnet cashiering system setup, security and training. Resolve any issues related to the Touchnet system. Oversee processing of annual 1098T's (tuition payment statements) Collaborate with the client reporting team to interpret and implement changes to client reporting requirements, resolve client reporting errors related to the student financials area and ensure deadlines are met with an error free file. Qualifications Minimum Qualifications: Bachelor's Degree in related field with 3 yrs. occupational experience OR Education in related field combined with related occupational experience totaling 7 yrs. OR Related Occupational experience totaling 7 yrs. Preferred Qualifications: 5 years' experience Higher Education experience Special Instructions/About Western This position reports to: Director of Finance Starting annual salary range based on education and experience: $61,350 - $80,247 This position would include competitive salary, along with a wide variety of benefits available to full-time Western Technical College Employees. These benefits include: health, dental, life, retirement - Wisconsin Retirement System (WRS), voluntary vision, supplemental Allstate insurance (accident, critical illness and cancer), pet insurance, short-term and long-term disability insurance plans, flexible spending account for health & dependent care, employee assistance program (EAP), and tax sheltered annuity programs -457 & 403(b). This is a hybrid eligible position that would allow for 1-2 days a week working from home after the training period. Applicant review will begin: Monday, November 18, 2024 Start Date of: January 2025 Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire) Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees. An Equal Opportunity/Access/Employer And Educator Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation please contact the EEO/AA Compliance Officer at (608). Non-Discrimination Notice Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to: John Heath Director of Human Resources Western Technical College 111 7th Street North La Crosse, WI 54601 WI Relay: 711 There are a wide variety of benefits available tofull-time Western Technical College Employees. These benefits include: health, dental, life, retirement - Wisconsin Retirement System (WRS), voluntary vision, supplemental Allstate insurance (accident, critical illness and cancer), pet insurance, short-term and long-term disability insurance plans, flexible spending account for health and dependent care, employee assistance program (EAP), and tax sheltered annuity programs - 457 and 403(b). Note for Limited Term positions: if the position is more than 6 months but less than 1 year, new hires will be eligible for health, dental, vision and supplemental insurance. However, new hires will not be eligible for enrollment in the Wisconsin Retirement System (WRS) and life insurance. If position is less than 6 months, there are no benefits. 01 Please describe what impact you feel the Student Financial Service Manager has on Western's mission of "Every Student Every Day." Required Question

Created: 2024-11-05