Quality Assurance Representative

About the job Quality Assurance Representative This is a remote position. QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist. As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department. You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! It's that simple! We provide the client; you make the call! You will set your own schedule, so you are able to work anytime that fits YOUR schedule. Responsibilities: * Successfully complete a test call * Call all companies provided via assigned lists * Evaluate the level of customer service provided by answering representatives * Document detailed information of overall experience * Complete review submission form prior to the required deadline * Ensure that form is free of errors and misinformation Pay Rate: ($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more) Requirements * Must be able to adhere to a deadline * Ability to work with minimal supervision * Must be self-directed and self-motivated * Strong listening skills * Accuracy * Efficiency * Excellent written and verbal communication skills Technical Requirements • Active Phone line (landline, mobile, or both) • Mobile Device capable of downloading applications • Valid email address

Created: 2024-11-05