Health and Wellness Programs Coordinator

Reporting to the Director of Operations, the Health and Wellness Programs Coordinator is responsible for ensuring the excellence and quality of our non-credit health and wellness programs. The Coordinator is primarily responsible for implementation, oversight, and day to day activity of all non-credit, open enrollment, health and wellness programs, such as; Nurse Aide, Dental Assistant, Pharmacy Technician, Dialysis Technician and Massage Therapy, etc. This position is also responsible for ensuring the compliance of our highly regulated health and wellness non-credit programs. Primary responsibilities include answering student questions, facilitating students through the enrollment requirements, financial aid processing and other funding opportunities, faculty engagement, ensuring all paperwork complies with regulatory requirements, working with faculty to ensure proper documentation is completed, and maintaining all program materials and supplies. The Coordinator will be responsible for working with students to ensure their successfully completion and post 1 program activities and goals including clinicals, externships, and certification exams, etc. The ideal candidate for this position will be proactive, detail oriented, an excellent communicator, flexible, positive, and a team player who has experience working with students to promote their success. Candidates must possess the ability to work with multiple stakeholders, including students College administrators, faculty, and support staff. Must have a willingness and enthusiasm to learn, grow, and develop the College's, non-credit, health and wellness programs. #ID23 College Intro Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals. Specific Responsibilities Implement and maintain administrative coordination of all non-credit health and wellness programs; such as Nurse Aide, Dental Assistant, Pharmacy Technician, Dialysis Technician, Personal Trainer, and Massage Therapy, etc. Ensure student, faculty and class documentation, are up to state-approved standards and abides by the state's guidelines. Monitor, collect and organize documentation necessary for compliance with Federal Financial Aid for any health and wellness non-credit programs that meet the federal requirements, including monitoring student attendance reporting and grades. Maintain accuracy and confidentiality of student records. Coordinate with faculty to maintain inventory of class materials and supplies. Prepare class materials, order textbooks and supplies, and ensure availability of classrooms. Communicate with potential students; answer program inquiries in person, via email and phone; and work as a liaison with other departments in the College to resolve student registration and payment issues. Develop reports and track program data such as enrollments, attendance, completion rates, post program outcomes (such as employment, certifications and externships), and submit documentation to the relevant Boards or licensing and certification agencies as required, etc. Serve as the primary contact person for trainers, consultants, faculty, and other departments for the efficient and successful operation of the Division's Health and Wellness programs. Serve as the primary contact person for all healthcare non-credit clinical sites. Maintain clinical site documentation, such as Certificate of Licensure, clinical affiliation agreement, and state annual surveys. Prepare and maintain all audit documentation needed by the Department of Education. Provide on-site and off-campus assistance and support to program participants including monitoring progress to ensure successful completion and track post program success. Work cooperatively with Division staff on program coordination. Work with Division staff and campus representatives to ensure Instructors are paid in a timely manner. Prepare certificates of completion for those programs that require them. Collect course folders and all course documents at the end of the program. Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner. Report any issues to the Director of Operations in a timely and efficient manner. Work with employers to facilitate experiential learning activities associated with the health and wellness programs as a key member of the Workforce Development Division to support its strategic plan and goals, including quality programming and delivery, continuous improvement and assessment, and support the unit in its revenue goal. Support the enrollment and admission of students to the relevant health and wellness programs, as well as manage student wait lists and interested enrollees to support robust enrollments in all health and wellness programs. Perform other duties as assigned Minimum Qualifications Associate Degree in Healthcare or related field required. A minimum of 2 years of relevant work experience in program management, coordination or training. Strong organizational skills, attention to detail, problem solving, and troubleshooting skills required. Strong project management skills and the ability to juggle multiple priorities required. Strong computer skills, specifically in the use of internet browsers and Microsoft Outlook required. Ability to prioritize tasks, meet deadlines and maintain flexibility. Ability to work effectively with minimal supervision is required. Must have access to reliable transportation to travel between campuses and within the local area to attend meetings and related events, as needed. Must be able to support programs and classes on all campuses in various delivery modalities. Must be available to work evenings and weekends based on business needs and to serve working adults. Preferred Qualifications Bachelor's Degree preferred. Awareness of barriers to student completion and success preferred. Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is preferred. Effective verbal and written communication skills is preferred.

Created: 2024-11-05