Collections Specialist

We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. As our nationwide growth accelerates, our Accounting team at our Corporate HQ in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Homeâ„¢ by creating a culture of continuous improvement with our financial systems, processes, and guidelines. As a Collections Specialist at West Shore Home®, you will contribute to this mission by facilitating the collection of outstanding customer account balances. You will report directly to the Accounts Receivable Manager and work closely with our Customer Service, Scheduling and Consumer Finance teams. What You'll Contribute In this role, you can expect to: Clear credit notes/invoices against open customer invoices to resolve accounts that are paid in full Compile customer financial correspondence to rectify invoice issues and provide the customer any missing invoice copies Update customer accounts in CRM to ensure accurate reporting Contact customers regarding delinquent accounts What It Takes to Succeed At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring: Superior organization skills and a strong attention to detail Exceptional de-escalation and customer service techniques Prior experience in collections We Invest in YOU We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition. We've got you covered with: Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) 401K retirement plan with company match Paid holidays and paid time off (PTO) Continued training & leadership development opportunities Unlimited professional and personal growth potential More to Know Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-4:30PM Location: Mechanicsburg, PA (On-Site) Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand®. We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of , there is no better place to do so. It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Created: 2024-11-05