Programmer/Analyst

Title: Programmer/Analyst Agency: VCCS-System Office Location: Chesterfield - 041 FLSA: Exempt Hiring Range: 90,000-95,000 Full Time or Part Time: Full Time Additional Detail Job Description: Virginia's community colleges have a 50-year track record of educational excellence and innovation to serve the needs of our citizens and strengthen the Commonwealth's economy. When Virginia's General Assembly established the Virginia Community College System in 1966, the need for a comprehensive system was well known. Over the two decades after the end of World War II, leaders in government, business, professional sectors, and academia had called for a new approach to providing educational opportunity. A key concern was Virginia's ability to develop a skilled and knowledgeable workforce to expand the state's economy. Today our community colleges give every Virginian the opportunity to gain a quality education. With 23 colleges on 40 campuses located throughout the state, Virginia's Community Colleges are committed to serving Virginia families, helping them acquire the knowledge and skills to seize the opportunities of today and tomorrow. This position serves as the primary technical lead supporting 23 colleges and 2 administrative support offices remotely, ensuring seamless configuration, integration, and management of the TeamDynamix platform across multiple departments. The role encompasses responsibility for infrastructure design, configuration management, and operational support for TeamDynamix's ticketing systems (IT, HR, Facilities, and other departments), project management modules, asset tracking, and IT onboarding workflows. Key responsibilities include providing advanced technical leadership in managing complex integrations utilizing iPaaS solutions and other integration brokers across various enterprise applications. This position is also responsible for ITIL and ITSM configurations, supporting colleges in onboarding to the TeamDynamix system, and ensuring the architecture integrates effectively with other systems used across the 23 colleges. In addition, the role requires applying scheduled maintenance, including vendor-supplied or in-house developed patches and fixes, to maintain and optimize enterprise applications and integrations. The individual will oversee the release process for new or enhanced applications, including planning, scheduling, and communicating updates, as well as delivering detailed implementation documentation and guidelines. The role includes a focus on change management, ensuring successful migration through development, testing, training, and production environments. A significant part of the role involves providing technical guidance, monitoring application performance, and conducting reviews to ensure efficient, scalable solutions that meet business needs. The individual will lead technical efforts, anticipate future needs, and identify opportunities for system improvements to support the mission of Virginia's community colleges effectively. This revision highlights the complexity, leadership, and technical depth of the position, aligning with the ITS III role's expectations while addressing the key areas of system integration and strategic planning. ***First consideration will be given to applicants who apply by November 8, 2024. *** Minimum Qualifications: Comprehensive knowledge: • Demonstrated experience is required in applying analytical skills involving large-scale applications with the distributed presentation, application, and database servers and clients. • Strong industry best practices managing private and public cloud software. • Strong technical skills to utilize software and controls to access private and public cloud software. • Strong leadership skills in effectively working together across colleges for best implementation and use of TDX. • Strong skills in utilizing cloud-based collaboration tools to interact with customers located across the great state of Virginia. Considerable knowledge: • Experience with current releases of PeopleTools, PeopleSoft Financial Management PeopleSoft Human Resource Management or PeopleSoft Campus Solutions. Working knowledge: • SQL, Cobol, Oracle Development Tools, SQR, Java, JavaScript and HTML • Platform experience in UNIX/Windows server skills. • Working knowledge in a higher education setting. Considerable skill: • Proven ability to define and develop solutions based on business requirements. • Excellent written and verbal communication skills and experience with the demands of a challenging application environment. Working skill: • Superb customer service, excellent written and verbal communications skills, and experience. • Experience developing and supporting interfaces to external applications. • Experience delivering and supporting student-serving applications, including Learning Management Systems, automated advisory applications, collaboration tools, or library management systems. • Experience with Blackboard (building blocks and APIs) or Oracle/PeopleSoft ERPs. • Familiarity with hardware load balancers and optimization of application delivery. Ability: • To learn new things and to apply them when and where appropriate. • Outstanding oral/written communication. • Detail-oriented. • To work on multiple tasks simultaneously. • To apply general work experience to a task. • To work independently or as part of a team. • To work in stressful situations. • To use logic to resolve complex problems. • To communicate and work well with everyone from the highest levels of technical Management to staff level. • Ability to understand a technical environment, and plan accordingly. • To find creative solutions to problems. • To analyze user needs and solve problems. • To be a self-starter and work independently. • To use logic to resolve complex problems. • Coordinate the work of a team. • To coordinate multiple projects and priorities. Preferred Qualifications: Substantial knowledge of cited functions and a four-year degree in Information Systems, Computer Science, or related field, or a four-year degree with a minor in information systems or computer science or equivalent work experience

Created: 2024-11-05