Resident Services

Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work. We value our employees by offering a competitive benefit package including: Commission and bonus opportunities Paid vacation and sick leave 11 Paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit for more information. Come join the Resident Services team at our Centric property in Cleveland, Ohio! Under the direction of the Community Manager, our Resident Services team members' primary responsibility is to serve as a friendly and helpful guide to residents and ensure they have a pleasant environment to live in. This role is incredibly important to residents as they'll serve as the first impression of the community, greeting all guests and residents at the front door. This position also serves as the neighborhood expert, providing recommendations of local entertainment, restaurants and more, working cohesively with the onsite leasing team to deliver the best possible resident experience. To provide the best customer service possible, this position does require evening and weekend availability. This is a part time position, with the following hours: Tuesday - Friday 3pm-7pm Saturdays - 12pm-4pm Essential Functions Statement(s): Greets residents and guests as they enter the building Assists in maintaining building lobby, cleans glass/carpets as needed Provides brochures, floor plans and other collateral to clients Calls each completed service order with a follow up customer service call and document the status Calls each new move in, welcome them home and explain services of the concierge Receives flowers and packages and maintains log when necessary Provides refreshments to residents and guests Maintains Concierge Binder Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc. as described in the binder layout Uses Internet as an aid in providing micro and macro information to residents and guests Maintains a clean and orderly front desk, lobby area, package room and storage closets were applicable Adheres to established policies related to fair housing Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts Assists in planning monthly resident events Assists in planning monthly outreaching and networking events Assists all residents and guests with questions and inquires of both the property and of the community Answers the telephone and direct prospects to the appropriate party or assist when required. Personal contact with residents preferred and always greets residents by name and with a smile Responds to all resident requests within 24 hours Returns all phone call messages and email messages the day they are received Performs other duties as assigned SKILLS & ABILITIES Education : High school diploma required and degree in hospitality management preferred Experience : Prior concierge or apartment experience preferred Technical Skills : Proficient computer skills including the Microsoft Office Suite Other Requirements : Strong verbal and written communication skills The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

Created: 2024-11-05