Compliance Manager - Agency & Partnership

Overview Manages compliance management initiatives that impact partnership marketing, including agents, brokers, managing general agents, third-party administrators, and other sales, marketing, and distribution partners. Develops and implements compliance policies and procedures for the independent agency business and assists with other insurance compliance initiatives. As directed by Compliance Director, works with internal and external partners on compliance and related matters, including NY Regulation 187. Provides regulatory guidance to business unit management and communicates any areas of noncompliance in a professional and effective way. Works with minimal supervision and is responsible to make a wide range of decisions, escalating to management when necessary, and updating management on a regular basis. Responsibilities What you will do: Responsible for developing and updating general compliance guidance for life and health product sales through independent agency partners, including compliance with New York Regulation 187, as well as telemarketing and privacy laws. Develops and maintains a compliance program that includes providing guidance to internal and external partners as a subject matter expert. Oversees compliance related to independent agents, including compliance with licensing and appointment requirements, advertising and sales requirements. Works with the independent agency business partners in reviewing and approving advertising (e.g., websites, sales scripts and correspondence), and ensures such advertising is filed for approval, as required. Manages the Reg 187 Oversight and Supervision and performs Compliance audits for Company sales in New York, which includes both independent agency business and contact center sales. Serves as subject matter expert of the independent agency business, including the regulations related to licensing and appointment. Ensures documented compliance guidance is in place for internal and external partners. In consultation with Legal, reviews and revises agency business partner contracts for compliance purposes. Participates in Agency Oversight Committee on independent agency related issues. Assists with drafting life and health policies, ensuring compliance with applicable laws (e.g., term and whole life, and accident insurance coverages). Files and negotiates insurance policy approvals with the Interstate Compact and insurance departments. Ensures all regulatory responses are timely, accurate and high quality. Collaborates with internal and external partners involved with developing and filing policies. Analyzes and responds to compliance questions. Manages the resolution of regulatory inquiries and reviews (including complaints, market conduct exams, and surveys). Conducts and oversees audits of third-party business partners. Develops and oversees Company Program for New York Regulation 187 (Best Interest and Suitability) compliance. Participates on the Company Compliance Action Team to help implement compliance requirements. Recommends and implements enhancements and process improvements based on an assessment of available regulatory and compliance systems and processes. Researches and tracks regulatory developments to update compliance policies and procedures. Records, investigates and escalates alleged noncompliance with laws, regulations and Company policies for appropriate handling. Represents Gerber Life on Enterprise projects and initiatives, as needed. Researches and analyzes laws and regulations to provide written guidance to internal and external partners for implementation. Works with internal and external partners to collect and analyze data, and timely report to federal and state regulatory agencies, including maintaining a tracking calendar for such regulatory reports. Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's Degree (Required) Advanced degree (Preferred) Demonstrated effective verbal and written communication skills with the ability to convey information to internal and external customers in a clear, accurate, focused and concise manner. (Required) Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style. Demonstrated high level of attention to detail and excellent organizational skills. Proven examples of experience leading projects and the ability to manage multiple priorities simultaneously. Proven research, problem-solving and analytical skills, including experience using various websites and reference manuals/tools. Demonstrated experience identifying, defining and resolving problems, and collecting and interpreting data to establish facts, draw valid conclusions and provide effective resolutions. Demonstrated experience working as part of a team developing cooperation and collaborative work efforts toward solutions that benefit all parties involved. Demonstrated experience applying sound decision-making when dealing with multiple alternatives and choices. Proven ability to take decisive action. Demonstrated strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective solutions. Proven ability to research, interpret, understand and communicate complex regulations, interpreting how they impact supported business channels. Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: None Note: Posted Hiring Salary Range $110,000-$140,000

Created: 2024-11-05