Director of Operations

Description You are obsessed with achieving excellence in operations to help grow businesses. You understand that excellent operations underpin the delivery of excellence to clients, and are essential to a workplace in which the entire team can thrive. You will work directly with the Owner of a fast-growing, innovative law firm. You will strategize and implement all aspects of firm operations, including administrative and financial supervision. You will play a crucial leadership role in molding and upholding the firm's culture. You excel in workflow, systems, and project management. You should have a mastery of employee engagement, be driven by metrics and KPIs, and be dedicated to making significant contributions to the firm's success. The ability to foster teamwork and cultivate a positive team culture is essential. This is predominantly an in-person role. If relocation is a concern, we are willing to assist. Responsibilities You must be able to show evidence of your prior success with: •Playing a role in the management of teams of 15+ people and budgets of $5,000,000 or more •Systems management and process refinement to ensure matters are handled appropriately so that client needs are met, legal and ethical requirements are met, and clients receive excellent service •Employee engagement and leadership, management, supervision, and termination •Measuring what matters and using common financial reports to make business decisions (budget variance, PL, cashflow forecast) •Managing vendors such as bookkeepers, accountants, marketing, and technology services in a constructive but also cost-conscious way We care about skills and experience. We care just as much about your behaviors, habits, and attitudes...the right person for this role must: •Lead change - drive it and thrive in it •Talk more about the solution than the problem •Never hesitate to praise when deserved and correct when needed •Have thick skin and high empathy (high level of emotional intelligence). Have keen problem-solving and conflict resolution skills (not conflict avoidance skills) •Create and implement training and onboarding systems for new hires Successfully facilitate the day-to-day operations of the law firm •Manage day-to-day accounting •Inspire great teamwork •Demonstrate dignity in the way clients are treated as well as team members Qualifications •Ideal applicants will have the Knowledge, Skills, and Abilities recommended by the Association of Legal Administrators •Prior experience in a law firm or accounting firm is required •HR and Operations experience is required •Familiarity with OKRs is helpful •Knowledge of our areas of practice (Family Law and Estate Planning) will be helpful but not essential •In all cases, you need to commit to getting yourself up to speed quickly because you will be expected to make sure cases and clients are getting the attention they need and that the staff is following the rules •Have an energetic and enthusiastic personality •Possess a great attitude and are focused on team success •Be able to multi-task and work under pressure successfully •Be able to work in-house or with outsourced experts to purchase, lease, and maintain computers, programs, servers, off-site backups, cell phones, and all other equipment required for the efficient operation of the firm •Have ease and familiarity with technology and software •Be accountable for results not just efforts

Created: 2024-11-05