Service Call Center Representative - Not WFH

Job Details Job Location Northtown Kia - Amherst, NY Position Type Full Time Education Level High School Salary Range $15.50 - $15.50 Base+Commission/month Travel Percentage None Job Category Customer Service Description Occupational Summary: Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Full-time, 40 hours a week, with flexible availability and must be able to work 2 Saturdays a month. This is an in-office position and is NOT work from home. Pay Rate: This is an hourly, plus commission, position that is based on performance. No selling is required. Essential Job Functions: Answer all incoming calls for the service department. Schedule service work, for our customers, utilizing our scheduling software system Conduct service checks to see where the car is along in the process of service work when asked by a customer. Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience Show empathy and urgency for customer concerns and the steps to get the concern addressed Qualifications Qualifications: Positive, energetic demeanor on the phone. Previous, consistent, successful customer service roles Excellent communication skills and ability to understand customer needs. Ability to read and comprehend instructions, both verbal and written. Strong computer skills.

Created: 2024-11-05