Campus Manager

About Summer Discovery Our mission is to provide best-in-class, immersive summer college enrichment experiences that perfectly balance courses curated by top tier universities in diverse fields of study, with opportunities for students to have fun, travel and explore new places with new friends. We support students in their mission to deepen their knowledge of their academic passion and foster college-ready confidence through hands-on learning experiences in their preferred field of study. We are the industry trailblazers, applying nearly sixty years of learning, refinement and relationship building into what we do each day. Simply put, our team is obsessed with summer and determined to help our students excel, building lifelong skills, embracing intellectual curiosity, innovation, and a love of learning. What's the job? The Campus Manager will be the primary point of contact for stakeholders, including university partners, program staff, students, parents, and internal teams. Beyond managing operations, you'll ensure the campus environment is positive and engaging, maintaining a high level of summer spirit. You'll also oversee logistics, adhere to policies from the home office, and refine processes to enhance campus efficiency. Continuous monitoring, troubleshooting, and real-time adjustments will be essential to meet the high expectations of our organization and university partners. Your leadership will create a thriving environment, ensuring an exceptional and impactful summer experience for all involved. Summer Discovery is a growing company with a seasonal business, so flexibility and the ability to pivot will be important. You'll work hard, occasionally in the evenings, and during the summer, you will spend time on campus and will work to run the program. This role is hybrid and will work out of our NY City Metro/Long Island Office and will require occasional travel to training, meetings, recruiting activities during the year. This role will also involve 6+ consecutive weeks on a campus in a summer position between June-August. Essential Functions Campus Operations Management: Oversee and manage all aspects of campus operations to guarantee the successful execution of summer programs, beginning with preparatory activities well before the summer season. Be the subject matter expert for all details of your campuses and program. This includes overseeing budget and financial management for each campus under your responsibility, coordinating with Seasonal Directors and Part-Time Staff for summer preparation, and monitoring enrollment numbers to plan for housing and staffing needs. The Campus Manager will create dynamic programming and calendars. Additionally, you will orchestrate logistical arrangements, manage facility setup and upkeep, and ensure that all activities adhere to program standards and university partner guidelines, all while embodying the vibrant spirit of Summer Discovery. Stakeholder Liaison & Cross-functional Communications: Act as the principal point of contact for university partners, program staff, students, and parents. Cultivate and sustain strong relationships with these stakeholders, promptly and effectively addressing any concerns or issues. Aim to deliver the highest level of satisfaction and ensure smooth and efficient program operations. For internal stakeholders, be the central point of up-to-date information. Partner with marketing and sales to communicate any changes and ensure website campus pages and courses are updated as new information is available. Act as the principal point of contact for all stakeholders across a varied portfolio of campuses. Build and sustain strong relationships, adapting your approach to the unique needs of each campus type, whether directly engaging with families or coordinating with institutional partners behind the scenes. Operational Planning and Execution: Formulate, implement, and oversee comprehensive operational plans for summer programs. Coordinate with universities to ensure excellent academic experience. Partner with the recruiting team to recruit seasonal staff for your campuses and attend hiring events and fairs. Ensure efficient execution of all logistical and administrative tasks, including scheduling, resource allocation, and adherence to program timelines. Thoroughly manage and understand the contracts associated with the programs under your purview. Demonstrate flexibility and adaptability to evolving program needs and business priorities, enthusiastically and proactively taking on special projects, additional tasks, or cross-functional support as necessary to ensure smooth operations and meet organizational goals. Compliance with Policies and Protocols: Adhere strictly to all policies and protocols for summer operations as set by the home office and comply with the procedures outlined in university contracts. Educate yourself on ACA Standards, local laws, and university policies to ensure they are properly executed. Ensure that campus operations align with these guidelines, encompassing safety protocols, administrative processes, and quality standards. Academic Management: Assist in designing and managing exceptional course offerings for your assigned campuses. This includes the creation of new course concepts, crafting job descriptions, curriculum briefs, and finalizing the entire academic offering. Manage course registration and utilization for your assigned campus(es), approve student selections, and partner with sales and marketing on courses that may require additional promotion. Additional academic responsibilities may include; managing academic space needs with university partners, guest speaker coordination, equipment ordering, etc. Engage with parents, students, school counselors, and other stakeholders to support achievement of company enrollment targets. Contact applicants by phone to support recruitment efforts for each campus you are responsible for. Participate in and lead field sales efforts by visiting schools and attending fairs and other events in your region to encourage brand awareness and drive qualified leads to the sales funnel. Deliver exceptional post-enrollment customer service to ensure a positive and seamless experience for all participants. Campus Spirit and Engagement: Take on a leadership role on campus to create a high-dynamic environment. Cultivate a lively and engaging campus atmosphere that reflects the program's values and, when applicable, the dedication of Summer Discovery and its partners to high academic standards. Infuse every aspect of your role with a strong sense of summer spirit, and support activities that foster student and staff engagement, creating an enriching and memorable experience. Think outside the box to develop new programming initiatives that will move the program forward and continually enhance the overall experience. Team Leadership and Support: Supervise and mentor campus staff to ensure they meet performance expectations and effectively contribute to program success. Offer guidance, training, and constructive feedback to maintain high standards of service delivery. Also, assist with seasonal recruitment efforts leading up to the summer season. Problem Solving and Troubleshooting: Monitor program activities closely to identify and resolve any emerging issues or challenges. Make real-time adjustments to operational plans as necessary to ensure smooth and efficient program execution. Demonstrate agility and a flexible approach to address dynamic situations. Quality Control and Improvement: Regularly evaluate and refine operational processes to boost efficiency and effectiveness. Introduce best practices and innovative solutions to enhance program delivery and achieve superior outcomes. Reporting and Documentation: Maintain precise records and documentation related to campus operations, including attendance, incident reports, staffing issues, financials, and feedback. Prepare and submit reports as required by the home office and other relevant stakeholders. Qualifications Educational Background: Bachelor's degree in business administration, Education, Hospitality Management, or a related field is required. Experience: A minimum of 3-5 years of experience in operations management, preferably in an educational, summer program, or multi-site environment. Preferred experience in managing both direct-to-consumer services and private label partnership service delivery, with a focus on ensuring customer experience success Operational Expertise: Demonstrated experience managing campus-based operations, including logistical planning, facility management, and adherence to operational guidelines and protocols. Experience with summer programs or educational enrichment activities is highly desirable. Leadership Skills: Proven ability to lead and motivate a team, with strong skills in staff supervision, training, and performance management. Experience in guiding and supporting team members to meet high performance standards. Communication Skills: Exceptional verbal and written communication skills, with the ability to engage effectively with a diverse range of stakeholders, including university partners, students, parents, and program staff. Client Services and Sales: Experience in sales and client services, with a track record of enhancing customer satisfaction and driving enrollment is preferred. Ability to address inquiries and facilitate a positive enrollment experience. Detail-Oriented: Strong organizational skills with a keen attention to detail. Ability to manage multiple tasks and priorities efficiently while maintaining high standards of accuracy. Adaptability and Flexibility: Demonstrated ability to thrive in a dynamic, seasonal environment where responsibilities may intensify during peak summer periods. Flexibility in handling unexpected challenges and adjusting operational plans in real time is essential for success in this role. Problem-Solving Skills: Excellent problem-solving and troubleshooting abilities. Ability to identify issues, develop solutions, and implement changes to ensure smooth program operations. Compliance and Protocol Adherence: Experience with adhering to policies, procedures, and compliance requirements. Ability to ensure that campus operations align with established guidelines and quality standards. Campus Spirit and Engagement: Passion for fostering a positive and engaging campus atmosphere that reflects the program's spirit and values. Strong commitment to promoting summer spirit and enhancing the overall student experience. Technical Proficiency: Proficiency in using operations management software, Google suite, Microsoft Suite (excel and PowerPoint specifically) CRM systems, and other relevant tools. Ability to maintain accurate records and manage documentation effectively. Travel and Flexibility: Willingness to travel for at least 8 weeks during the summer and the ability to work on-site at the campus throughout the program period. Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain positive relationships with a variety of stakeholders. Effective in managing and resolving conflicts. Proactive and Self-Motivated: Demonstrated self-motivation and proactive approach to work. Ability to take initiative, drive results, and continuously seek opportunities for improvement. In addition to a competitive base salary, we offer a comprehensive benefits package that includes health insurance, retirement savings plans, and generous paid time off. Employees also have access to performance bonuses, summer differential plan, professional development opportunities, and various perks that promote work-life balance. Employment is contingent upon a satisfactory employment background check. Summer Discovery embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be The pay range for this role is: 50,000 - 65,000 USD per year (Roslyn, NY)

Created: 2024-11-05