Account Manager

Location: Newington, CT. This role is an onsite (not a remote role, not a hybrid role) Work Schedule: Monday - Friday; 8:30 am - 5:00 pm SUMMARY Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills. Also responsible for development of a productive business relationship to ensure client satisfaction and continued business. ESSENTIAL DUTIES AND RESPONSIBILITIES + Responsible for coordinating all aspects of clients mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling. + Generates top quality work. + Schedule and enter account information into CJM, determine mail date and monitor timeliness. + Coordinate, inspect and make recommendations on client materials received at Data-Mail. + Coordinate laser text and sign-offs with client. + Analyze programming specifications and manage letter text signoff procedures. + Coordinate client visits and conduct client meetings. + Analyze postal requirements. + Ensure postage monies are correct and received before mailing. + Update quote and correspondence with client to ensure proper billing. + Create lettershop instructions, recaps, & production samples. Maintains inventory control. + Ensure all lettershop instructions are correct. + Advise client on technical and logistic opportunities and problems with mailing. + Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client. + Analyze leftover inventory and take appropriate action. + Ensure all leftover inventory is reported to the client and action is taken. + Continually learn new techniques in the direct mail industry. + Ensure postage monies are correct and received before mailing. + Comply with company rules and regulations. + Maintain confidentiality of company-sensitive data. + Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department. + Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives. + Perform other related duties as required to achieve the goals and objectives of the department and company. EDUCATION/EXPERIENCE + Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience + Minimum of 2 years experience in data processing, marketing or printing environment. + Microsoft Office spreadsheet and word processing + Proficiency in Excel & Word COMPETENCIES + Ability to work in a fast-paced environment + Knowledge of laser printers + Excellent verbal and written communication skills + Strong interpersonal skills + Microsoft Office-Word and Excel + Management skills + Training skills + Organizational and analytical skills + Data processing skills to include merge/purge, list maintenance, laser printing + Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room. + Account service oriented + Time management proficiency + Team oriented + Decision making skills + Problem resolution ability + Lettershop skills, to include inserting, bindery, mail processing and postal regulations. + Ability to handle stressful situations with professionalism and tact + MUST be able to work extended hours on short or no notice

Created: 2024-11-05