Fraud Program Manager

Description We are Hiring! Fraud Program Manager - Lowell Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a "Top Place to Work", Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated. What You'll Do: The Fraud Program Manager (FPM) is responsible for developing, implementing, and monitoring a comprehensive enterprise fraud risk management program that aligns with the overall strategy and risk appetite of the Bank. The Bank's Fraud Program will develop and incorporate policies, procedures, and controls designed to prevent, detect, and recover from fraud including but not limited to financial, loan, deposit, payments, and digital fraud. The FPM's responsibilities include safeguarding the Bank, its team members, Directors, shareholders, and customers. The FPM manages the Fraud team analysts that respond to all types of fraud both internal and external. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Coordinates the completion of the annual bankwide Fraud risk assessment, or more frequently as needed. Designs controls, policies, and procedures based on the results of the Fraud risk assessment and current fraud trends. Oversees and monitors policies and procedures that support the Fraud Program Performs root cause analysis and develops corrective action plans for large fraud losses. Establishes expectations, ownership, and accountability for continuous process improvement among fraud operations process and control owners. Lead, mentor, and empower a team of fraud professionals to effectively identify, escalate, and manage fraud-related incidents. Creates and delivers fraud-related training programs for team members, Directors, and customers. Provides overall management, direction, and leadership to team members regarding the Bank's Fraud Program. Manages the general ledger accounts related to fraud and approves all entries. Develops and manages the fraud budget and monitors the budget for variances. Designs fraud reports that identify current trends for Management. Reports quarterly prevented losses and realized losses to the Audit Committee. Continuously enhances the Bank's controls, policies, and procedures for emerging threats and industry trends. Stays current on emerging technologies and recommends new platforms or enhancements to existing solutions to improve the Bank's overall fraud program. Works collaboratively with other departments and areas of Risk Management when new products, services, and systems are implemented to identify fraud risks and make recommendations to mitigate fraud risk. Communicates the Fraud Program strategy and practices to team members, customers and third parties. Collaborates with the Bank Secrecy Act team for suspicious activity reports and fraud investigations. Facilitates a metrics and reporting framework to measure the efficiency and effectiveness of the Fraud Program, facilitates appropriate resource allocation, increases the maturity of fraud awareness and controls throughout the Bank, while meeting the needs and expectations of applicable internal and external stakeholders. Oversees investigations into fraud incidents, including robberies. Coordinates investigations and responses to the events utilizing internal and external resources and manages reporting to appropriate regulatory agencies, internal team members, and external stakeholders as needed within the required timeframes for applicable rules and regulations. Determines appropriate fraud rules and specifications within the Bank's Fraud Management system and verifies they are functioning as designed. Manages the Bank's Red Flags of Identity Theft Program and responds to identity theft incidents as part of the Bank's overall Fraud Program. This includes working with all product and services owners, performing the risk assessment, and reporting the results at the Compliance and Audit Committee meetings. Liaison to law enforcement, fraud groups, and other information sharing groups as needed. Manages the Fraud team's response to alerts in the Fraud Management system and outreach from team members and customers in accordance with the team's service level agreements and prioritizing responses where needed. Other: Exceed customer expectations by following the guidelines outlined in the Customer Experience Program. Perform duties consistent with applicable Federal and State laws and regulations and Bank policies. Perform other related duties as assigned. The individual is strongly encouraged to support the Bank's community service efforts by participating in community service organizations. SUPERVISORY RESPONSIBILITIES, if any: This position is responsible for managing the Fraud analysts. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; evaluating performance; rewarding and disciplining team members and addressing complaints and resolving problems in compliance with all applicable laws. This position is Hybrid or Onsite. Candidates from MA, NH, and ME only. Requirements: Bachelor's degree (B.A.) with a focus on business, risk management, fraud, and/or technology; and Seven to ten years' experience in fraud management; and Knowledge of fraud operations and core banking systems (fraud, loan, deposits, payments, and digital); and Professional certification (CFE, CFCS, CICA, FRM, CAFP, CFCM); or Equivalent combination of education and experience. If you don't meet all the requirements, apply anyway! Our recruiting team considers your entire professional journey. Enterprise team members are made up of more than just their previous titles. Our DEIB Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here ( to view our Inclusion website for more information and to learn more of our story and Core Values. Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match. Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status. EOE M/F/Disabled/Vet. Qualifications Education Required Bachelors Degree or better in Business Administration Experience Required 7-10 years: Fraud Management, Core banking systems, Fraud operations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-05