IT Intern - Network Support

Costco IT is responsible for the technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes "World's Best Employers" . This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees. The Costco IT Division is inviting students currently enrolled in an IT undergraduate or graduate program at a community college, college or university to participate in a 12-week paid internship program during 2025. Interns will work within specific areas in Costco's Information Systems Division. Interns will attend presentations given by various members of Executive Management from IT and other areas of the Company. Interns will be responsible for their own travel and accommodation expenses. Housing is not provided. This position will enhance the Network Support team's ability to manage the increasing volume of support requests while ensuring quicker resolution of network issues. This will allow the team to maintain a high level of service, improve response times, streamline support processes, and focus on upcoming projects. This will also help meet the goal of fostering future talent in network support and ensuring adequate support for system changes. NOTE: While participating in the IT Internship program, an individual will be classified as an hourly temporary employee for the duration of the program. During the program, the individual may be asked to undergo the normal interview process for a level 1 position. If the individual is offered a position, they will be converted to the employment status matching open job they were selected for. If they are not selected for a regular position, the internship position will be complete in a maximum of twelve weeks. If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined. ROLE • Works with stakeholders to identify solutions that support their business requirements. • Works independently and within a team environment. • Pays attention to detail, self motivated with the ability to follow instructions and completes assignments on time. • Learns and applies new concepts, processes, and tools. • Takes initiative to solve problems and multi-tasks by prioritizing projects and deadlines. • Communicates effectively with team members, stakeholders, and all levels of management. • Assists in managing support incidents, resolving ServiceNow incidents related to network connectivity issues, device configurations, and troubleshooting for various internal and external users, including initial triaging, escalations, and timely follow-ups. • Learns how to use monitoring tools to troubleshoot network performance issues, latency or outages that impact business operations. • Supports the team in maintaining and updating network documentation in Confluence, ensuring accurate knowledge transfer and standard operating procedures are followed for troubleshooting and system improvements. REQUIRED • Basic knowledge of network infrastructure, protocols (TCP/IP), and troubleshooting techniques. • Strong analytical and problem-solving skills to identify and resolve network issues effectively. • Ability to work in a fast-paced environment and manage multiple support requests simultaneously. • Must possess excellent verbal and written communication skills. • Possess good organizational, time, and project management skills, with the ability to prioritize, and stay well organized. • Must be maintaining a GPA of 3.0 or higher. • Must be students currently enrolled in an IT undergraduate or graduate program at a community college, college or university. Recommended • CompTIA Network or Cisco Certified Network Associate (CCNA) certifications preferred. Required Documents • Cover Letter • Resume California applicants, please click here to review the Costco Applicant Privacy Notice. Pay Range: $20.50 - $30.90 We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees. Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

Created: 2024-11-05