Operations Manager

Supports the Branch Manager to develop the banking center's performance by identifying and hiring top talent, setting clear objectives for the branch and each employee, implementing strategies to achieve sales and service goals, and monitoring overall progress. Demonstrates success in consistently meeting sales, service and operational performance goals by maximizing sales referrals, overseeing training, and ensuring the delivery of excellent customer service. Leverages leadership skills to motivate, coach, and develop employees to their highest potential. Keeps associates current with updates about new procedures, operational processes, product changes, sales and service results, or regulatory initiatives, and implements the necessary measures so that these changes are being executed properly. Constructs partnerships with the branch team to effectively connect customers to the appropriate business partners who can help them with specialized financial needs. Resolves customer complaints and concerns in a satisfactory and timely manner. Develops staff schedules to effectively meet customer traffic flows. Works effectively with Deposit Operations Department and other departments to resolve any and all operational issues in a timely manner. Ensures that the branch maintains a satisfactory audit rating by effectively following all necessary bank protocol and complying with all policies. Fosters a good working environment for all branch personnel. Schedules and oversees any training sessions so that all personnel clearly understand all policies and procedures, regulatory compliance topics, and all other relevant information pertaining to branch operations. Performs any and all other duties deemed necessary and reasonable to the running of a retail branch in a sales and service environment. Reconciles GL balances and accounts. Trains employees regarding branch operations. BSA, CRA, Fair Lending and other Compliance Responsibilities Approve CTR, monitoring daily transactions to ensure CTR are filed properly and promptly. Perform Enhanced Due Diligence for High Risk customers and research and prepare documentation upon BSA department's request. Spot check tellers journal to insure that tellers input correct information for BSA monitoring program. Ensure that New Accounts employees properly complete the New Account Checklist when approving new accounts documents. Coordinates with the bank BSA manager for determination of matches with OFAC, NCCT lists. Reporting suspicious activity to BSA officers and preparing SAR evaluation sheet as she finds suspicious activity or when it is requested by BSA department. Follow other procedures as deemed necessary to ensure compliance with the BSA program. Ensure the CRA and compliance requirements are met and the branch is following policies and procedures. Approve CTR, monitoring daily transactions to ensure CTR are filed properly and promptly. Perform Enhanced Due Diligence for High Risk customers and research and prepare documentation upon BSA department's request. Spot check tellers journal to insure that tellers input correct information for BSA monitoring program. Ensure that New Accounts employees properly complete the New Account Checklist when approving new accounts documents. Coordinates with the bank BSA manager for determination of matches with OFAC, NCCT lists. Reporting suspicious activity to BSA officers and preparing SAR evaluation sheet as she finds suspicious activity or when it is requested by BSA department. Follow other procedures as deemed necessary to ensure compliance with the BSA program. Ensure the CRA and compliance requirements are met and the branch is following policies and procedures. Approves CTR, monitoring daily transactions to ensure CTRs are filed properly and promptly. Performs Enhanced Due Diligence for High Risk customers and prepares documentation upon BSA Department's request. Spot checks teller's journal to ensure that tellers have input the correct information for the BSA monitoring program. Ensures that New Accounts employees properly complete the New Account Checklist when approving new accounts documents. Coordinates with the BSA Manager to determine potential matches under the OFAC, NCCT lists. Reports suspicious activity to BSA officers and prepares SAR evaluation sheets once any suspicious activity is found or when it is requested by the BSA Department. Ensures that all CRA and compliance requirements are met and the branch is following all policies and procedures. Knowledge, Skills Abilities Required Communication Skills: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Ability to respond effectively to the most sensitive inquiries or customer complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members. Reasoning Skills: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail. Management Skills: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct. Organizational ability with strong supervisory and management skills. Ability to remain flexible in order to adapt to changes in the work environment. Ability to study and apply new information. Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills. Ability to work accurately with close attention to detail. Ability to maintain confidentiality of sensitive information. Ability to work with co-workers, customers, and outside agencies professionally and tactfully. Possess a work ethic that includes neatness, punctuality, and accuracy. Exhibit a professional, businesslike appearance and demeanor. Supervise and monitor staff for successful operations and proper customer service. The Operations Manager is also responsible for establishing controls that incorporate: Segregation of duties and appropriate supervision Transaction reconciliation Review and clearing of exception items and conditions Review of regularly occurring functions and reports Reporting of discrepancies in operating functions or generated reports Protection and security of equipment, software and confidential data Maintaining adequate environmental controls Monitoring and maintaining control over the use of laptop computers Job Qualifications/Requirements Minimum five years of experience in banking and three years of experience in a supervisory position. Ability to analyze and organize financial information and perform complex financial calculations. Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements. Ability to present a professional image in dealing with customers as well as external representatives and interdepartmental colleagues. The salary range for this full-time position is $67,725 - $70,000 + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Created: 2024-11-05