Desk Side Engineer - Mid

Description Deskside support Engineer with a minimum of 3 years of experience providing desk side support, acting as mid-level engineer specializing in troubleshooting of complex end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with good user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting, and Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. Must have a broad base of support and diagnostic knowledge and be conversant in multiple IT disciplines such as computing, networking, integration and domain administration. Duties: Escalation point for Junior level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior engineers. Updates status of queued service requests with the IT service management system Qualifications Qualifications and Education Requirements: High School Diploma may be substituted with 5 additional years of related experience. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation. Skills Preferred: Familiarity with Service Now Familiarity with BMC Remedy Technical Writing Ability to work in a fast-paced environment BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge) Bomgar MAC Troubleshooting Outage Awareness/Management experience Additional Notes: Successful candidate will be in an ON-CALL Rotation for nights and weekends. Must be flexible to work rotating shifts, see the shift times below: 7 AM - 4 PM 8 AM - 5 PM 9 AM - 6 PM 10 PM - 7 PM Noon - 9 PM Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit . For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Created: 2024-11-05